Family Survey |
1. Family Survey
For the past 8 years, Community Living Victoria (CLV) has sent out surveys to families regarding your satisfaction with the support our agency has provided to your family member. We have been provided direct supports to people with developmental disabilities and their families for over 54 years. We have received valuable feedback from you that guides the work that we do and we thank you for your participation.
Once again, we are seeking your input to help us in developing our Continuous Quality Improvement Plan. We want to know what is working well, what is not and any suggestions you might have for us.
In our survey that went out in March 2009, families continued to show a high level of satisfaction with the leadership and communication within CLV. Families whose family member receives support from CLV reported high levels of satisfaction with feeling their family member was treated with dignity and respect, that CLV is responsive to their family member's needs, that we provide opportunities for people we support to participate in the community,and that CLV staff have the training and knowledge to meet the
needs of their family member.
Some of the areas that received lower satisfaction ratings from families were:
-needing more information about safeguards that were in place to protect their family member from abuse and neglect
-needing more information about whether their family member had an opportunity to make choices and decisions about their lives
-needing more information about how CLV was addressing community living challenges and more about our profile in the community and;
-reducing staff turnover.
The following Family Satisfaction goals were established to help us address some of those areas:
1. CLV's Individual and Family Handbook was updated and re-distributed to all people we support and their families. This book includes additional information for families and provide information about safeguards that are in place and how CLV promotes choice and decision making for consumers within all CLV services. Update: redistribution of the book began in January 2010. We will also be doing further training with our staff to create a greater understanding and knowledge base around meaningful choice for our consumers (ie. discussion at team meetings, workshop opportunities and follow-up with specific homes).
2. Promote the Events Information line and our new website so families who do not receive direct services from CLV can easily access information, get updates about what CLV is doing, and have a better sense of CLV's profile in the community. Update: In addition to our new website, our "Hope,Help,Home" media campaign launched in October 2010,increased awareness about CLV within our community through tv, radio, bus, and newspaper ads.
3. Informing more families about our resource library, sensory centre and equipment lending items.
4. Families will receive a copy of the Person Centred Planning document so that they can be more aware of the activities and choices their family member has at CLV.
5. We are also collecting statistics about staff turnover rates and how they could be improved.
Please fill out this brief survey by February 24th, 2010. Thank you for your time.
Once again, we are seeking your input to help us in developing our Continuous Quality Improvement Plan. We want to know what is working well, what is not and any suggestions you might have for us.
In our survey that went out in March 2009, families continued to show a high level of satisfaction with the leadership and communication within CLV. Families whose family member receives support from CLV reported high levels of satisfaction with feeling their family member was treated with dignity and respect, that CLV is responsive to their family member's needs, that we provide opportunities for people we support to participate in the community,and that CLV staff have the training and knowledge to meet the
needs of their family member.
Some of the areas that received lower satisfaction ratings from families were:
-needing more information about safeguards that were in place to protect their family member from abuse and neglect
-needing more information about whether their family member had an opportunity to make choices and decisions about their lives
-needing more information about how CLV was addressing community living challenges and more about our profile in the community and;
-reducing staff turnover.
The following Family Satisfaction goals were established to help us address some of those areas:
1. CLV's Individual and Family Handbook was updated and re-distributed to all people we support and their families. This book includes additional information for families and provide information about safeguards that are in place and how CLV promotes choice and decision making for consumers within all CLV services. Update: redistribution of the book began in January 2010. We will also be doing further training with our staff to create a greater understanding and knowledge base around meaningful choice for our consumers (ie. discussion at team meetings, workshop opportunities and follow-up with specific homes).
2. Promote the Events Information line and our new website so families who do not receive direct services from CLV can easily access information, get updates about what CLV is doing, and have a better sense of CLV's profile in the community. Update: In addition to our new website, our "Hope,Help,Home" media campaign launched in October 2010,increased awareness about CLV within our community through tv, radio, bus, and newspaper ads.
3. Informing more families about our resource library, sensory centre and equipment lending items.
4. Families will receive a copy of the Person Centred Planning document so that they can be more aware of the activities and choices their family member has at CLV.
5. We are also collecting statistics about staff turnover rates and how they could be improved.
Please fill out this brief survey by February 24th, 2010. Thank you for your time.