Exit this survey Tennis Center Customer Survey 1. Tennis Center Customer Survey Question Title * 1. Survey Date Date Date Question Title * 2. All responses are confidential. Your personal information will only be used for keeping you informed of information on the City of Austin's Public Tennis Centers. Name: ZIP/Postal Code: Email Address: Phone Number: Question Title * 3. Birthday Month Day Month/Day January February March April May June July August September October November December Month/Day Month menu 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 Month/Day Day menu Question Title * 4. Age Under 18 18 - 24 25 - 34 35 - 54 55 - 64 65 & Over Question Title * 5. Your Gender Male Female Question Title * 6. Which public tennis facility did you most recently play at? Austin High Tennis Center Caswell Tennis Center Pharr Tennis Center South Austin Tennis Center Austin Tennis Center Other - Neighborhood Park Courts Question Title * 7. What times of day do you usually play? Morning Noon After Work Nights Weekend Question Title * 8. Please let us know how our Contractor is doing Excellent Good Fair Poor Needs Improving N/A Your Impression Your Impression Excellent Your Impression Good Your Impression Fair Your Impression Poor Your Impression Needs Improving Your Impression N/A Cleanliness - Pro Shop Cleanliness - Pro Shop Excellent Cleanliness - Pro Shop Good Cleanliness - Pro Shop Fair Cleanliness - Pro Shop Poor Cleanliness - Pro Shop Needs Improving Cleanliness - Pro Shop N/A Cleanliness - Bathrooms Cleanliness - Bathrooms Excellent Cleanliness - Bathrooms Good Cleanliness - Bathrooms Fair Cleanliness - Bathrooms Poor Cleanliness - Bathrooms Needs Improving Cleanliness - Bathrooms N/A Courtesy of the Staff Courtesy of the Staff Excellent Courtesy of the Staff Good Courtesy of the Staff Fair Courtesy of the Staff Poor Courtesy of the Staff Needs Improving Courtesy of the Staff N/A Reservations (Convenience, Phone Friendly) Reservations (Convenience, Phone Friendly) Excellent Reservations (Convenience, Phone Friendly) Good Reservations (Convenience, Phone Friendly) Fair Reservations (Convenience, Phone Friendly) Poor Reservations (Convenience, Phone Friendly) Needs Improving Reservations (Convenience, Phone Friendly) N/A Retail Experience (Price, Value, Selection) Retail Experience (Price, Value, Selection) Excellent Retail Experience (Price, Value, Selection) Good Retail Experience (Price, Value, Selection) Fair Retail Experience (Price, Value, Selection) Poor Retail Experience (Price, Value, Selection) Needs Improving Retail Experience (Price, Value, Selection) N/A Variety of Programs Variety of Programs Excellent Variety of Programs Good Variety of Programs Fair Variety of Programs Poor Variety of Programs Needs Improving Variety of Programs N/A Overall Tennis Experience Overall Tennis Experience Excellent Overall Tennis Experience Good Overall Tennis Experience Fair Overall Tennis Experience Poor Overall Tennis Experience Needs Improving Overall Tennis Experience N/A Question Title * 9. How many times per week do you play? 1 - 2 Times Per Week 3 - 4 Times Per Week 5 - 7 Times Per Week Question Title * 10. What programs would you like to see offered? Social Round Robins Friday Night "Singles" Socials Mixed Double Mixers More Variety of Lessons Summer Camps for Adults Holiday Camps for Juniors Other (please specify) Question Title * 11. What other comments or suggestions? Done
