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1. Customer Service

We would like to know what you think of customer service & would appreciate your answers to the questions below giving us an invaluable insight into the quality of customer service in the 2010s.

Please help us to make service even better.

1. In general, how do you rate customer service?

	Very Poor	2	3	4	Average	6	7	8	9	Out of this world
Customer service is...	*In general, how do you rate customer service? Customer service is... Very Poor	Customer service is... 2	Customer service is... 3	Customer service is... 4	Customer service is... Average	Customer service is... 6	Customer service is... 7	Customer service is... 8	Customer service is... 9	Customer service is... Out of this world

2. Has customer service improved over the past 5 years?

Has customer service improved over the past 5 years? Yes

Same

Don't know

3. How does customer service for you compare to...

	rest of the UK?	rest of the World?
Service is...	How does customer service for you compare to... Service is... rest of the UK?	rest of the World?

4. Where do you live?

Where do you live?

5. In general what proportion of your customer service experiences are...

In general what proportion of your customer service experiences are... Excellent %
Above average %
Average/OK %
Below average %
Poor %

6. In general how well are complaints handled?

In general how well are complaints handled? Very well

Well

Adequately

Less than adequately

Poorly

7. In customer service what is most important to you as a customer?

	Most important
What matters to you most?	In customer service what is most important to you as a customer? What matters to you most? Most important

8. Which sector/s or business type provides the best level of service?

Which sector/s or business type provides the best level of service?

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