1. Welcome to the NSE Customer Service survey!

If you would like to be entered into our survey drawing, please provide your first and last name and email address so we may contact you if you are our winner. (Providing this information is optional).

Welcome to the NSE Customer Service survey! If you would like to be entered into our survey drawing, please provide your first and last name and email address so we may contact you if you are our winner. (Providing this information is optional). First Name
Last Name
Email Address

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2. Please rate the overall service you received during your most recent contact with NSE Insurance:

	Poor	Acceptable	Good	Very Good	Excellent
Please mark one selection.	*Please rate the overall service you received during your most recent contact with NSE Insurance: Please mark one selection. Poor	Please mark one selection. Acceptable	Please mark one selection. Good	Please mark one selection. Very Good	Please mark one selection. Excellent

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3. Please rate the representative who assisted you in the following areas;

	Poor	Acceptable	Good	Very Good	Excellent
Knowledge	*Please rate the representative who assisted you in the following areas; Knowledge Poor	Knowledge Acceptable	Knowledge Good	Knowledge Very Good	Knowledge Excellent
Courtesy	Courtesy Poor	Courtesy Acceptable	Courtesy Good	Courtesy Very Good	Courtesy Excellent
Asking questions to determine your needs	Asking questions to determine your needs Poor	Asking questions to determine your needs Acceptable	Asking questions to determine your needs Good	Asking questions to determine your needs Very Good	Asking questions to determine your needs Excellent
Providing options for your situation	Providing options for your situation Poor	Providing options for your situation Acceptable	Providing options for your situation Good	Providing options for your situation Very Good	Providing options for your situation Excellent
Amount of time spent with you	Amount of time spent with you Poor	Amount of time spent with you Acceptable	Amount of time spent with you Good	Amount of time spent with you Very Good	Amount of time spent with you Excellent
Returning your phone calls	Returning your phone calls Poor	Returning your phone calls Acceptable	Returning your phone calls Good	Returning your phone calls Very Good	Returning your phone calls Excellent
Ease of reaching someone who can help you	Ease of reaching someone who can help you Poor	Ease of reaching someone who can help you Acceptable	Ease of reaching someone who can help you Good	Ease of reaching someone who can help you Very Good	Ease of reaching someone who can help you Excellent
Competitive pricing of insurance products	Competitive pricing of insurance products Poor	Competitive pricing of insurance products Acceptable	Competitive pricing of insurance products Good	Competitive pricing of insurance products Very Good	Competitive pricing of insurance products Excellent

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4. Did you experience any problems with the service you received from NSE during this contact?

Did you experience any problems with the service you received from NSE during this contact? Yes

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5. If you did experience a problem, was the problem resolved to your satisfaction?

If you did experience a problem, was the problem resolved to your satisfaction? Yes

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6. Will you contact NSE Insurance the next time you need other products or services offered by us?

	Definitely Will Not	Probably Will Not	Not Sure	Probably Will	Definitely Will
Please mark one.	*Will you contact NSE Insurance the next time you need other products or services offered by us? Please mark one. Definitely Will Not	Please mark one. Probably Will Not	Please mark one. Not Sure	Please mark one. Probably Will	Please mark one. Definitely Will

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7. Please tell us the main things we could have
done to improve the service you received:

Please tell us the main things we could have done to improve the service you received:

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8. Please take a moment to jot down your thoughts on how our agency has made a difference for you. Perhaps we’ve helped save you money, given you added peace of mind, or your Protection Team has gone the extra mile to make your day.

Here are some examples of what others have said about YOUR Insurance company!
"Always helpful. Any time I have had a problem, question or needed to make a change, my agent has done it for me that very day.” April D.

“If I wasn’t 110% satisfied with the experiences with NSE-I wouldn’t be a client.” Richard D.

“I love having a local agent to contact. It is someone I can meet face to face with and not just a voice on the phone.” Sandra W. – Exeter

Please take a moment to jot down your thoughts on how our agency has made a difference for you. Perhaps we’ve helped save you money, given you added peace of mind, or your Protection Team has gone the extra mile to make your day. Here are some examples of what others have said about YOUR Insurance company! **"Always helpful. Any time I have had a problem, question or needed to make a change, my agent has done it for me that very day.” April D.** **“If I wasn’t 110% satisfied with the experiences with NSE-I wouldn’t be a client.” Richard D.** **“I love having a local agent to contact. It is someone I can meet face to face with and not just a voice on the phone.” Sandra W. – Exeter**

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9. May we share your comments with others ?

May we share your comments with others ? Yes

1. Welcome to the NSE Customer Service survey!If you would like to be entered into our survey drawing, please provide your first and last name and email address so we may contact you if you are our winner. (Providing this information is optional).

*2. Please rate the overall service you received during your most recent contact with NSE Insurance:

*3. Please rate the representative who assisted you in the following areas;

*4. Did you experience any problems with the service you received from NSE during this contact?

*5. If you did experience a problem, was the problem resolved to your satisfaction?

*6. Will you contact NSE Insurance the next time you need other products or services offered by us?

*7. Please tell us the main things we could havedone to improve the service you received:

*9. May we share your comments with others ?