ARUGsurvey2011
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1
. How often do you use Alnmouth Station
How often do you use Alnmouth Station
Every day of the week
More than once a week
Once a Week
Once per Month
Once per Year
Other (please specify)
2
. What is the major purpose of your journey(s)
What is the major purpose of your journey(s)
Business (to and from work)
Leisure
Education eg. College/School
Other (please specify)
3
. Are you happy with the current timetable for Alnmouth station
Very Satisfied
Satisfied
Neither Satisfied or Dissatisfied
Dissatisfied
Very Dissatisfied
Frequency
*
Are you happy with the current timetable for Alnmouth station Frequency Very Satisfied
Frequency Satisfied
Frequency Neither Satisfied or Dissatisfied
Frequency Dissatisfied
Frequency Very Dissatisfied
Destinations served
Destinations served Very Satisfied
Destinations served Satisfied
Destinations served Neither Satisfied or Dissatisfied
Destinations served Dissatisfied
Destinations served Very Dissatisfied
Comments
4
. Are you satisfied with the current state of Alnmouth station
Very Satisfied
Sartisfied
Neither Satisfied or Dissatisfied
Dissatisfied
Very Dissatisfied
Opening Hours
*
Are you satisfied with the current state of Alnmouth station Opening Hours Very Satisfied
Opening Hours Sartisfied
Opening Hours Neither Satisfied or Dissatisfied
Opening Hours Dissatisfied
Opening Hours Very Dissatisfied
Friendliness of staff
Friendliness of staff Very Satisfied
Friendliness of staff Sartisfied
Friendliness of staff Neither Satisfied or Dissatisfied
Friendliness of staff Dissatisfied
Friendliness of staff Very Dissatisfied
Cleanliness
Cleanliness Very Satisfied
Cleanliness Sartisfied
Cleanliness Neither Satisfied or Dissatisfied
Cleanliness Dissatisfied
Cleanliness Very Dissatisfied
Size of the waiting room
Size of the waiting room Very Satisfied
Size of the waiting room Sartisfied
Size of the waiting room Neither Satisfied or Dissatisfied
Size of the waiting room Dissatisfied
Size of the waiting room Very Dissatisfied
Facilities
Facilities Very Satisfied
Facilities Sartisfied
Facilities Neither Satisfied or Dissatisfied
Facilities Dissatisfied
Facilities Very Dissatisfied
Surroundings (planters etc.)
Surroundings (planters etc.) Very Satisfied
Surroundings (planters etc.) Sartisfied
Surroundings (planters etc.) Neither Satisfied or Dissatisfied
Surroundings (planters etc.) Dissatisfied
Surroundings (planters etc.) Very Dissatisfied
5
. Are you happy with the punctuality of the services
Very happy
Happy
Neutral
Unhappy
Very Unhappy
Cross Country
*
Are you happy with the punctuality of the services Cross Country Very happy
Cross Country Happy
Cross Country Neutral
Cross Country Unhappy
Cross Country Very Unhappy
East Coast
East Coast Very happy
East Coast Happy
East Coast Neutral
East Coast Unhappy
East Coast Very Unhappy
Northern
Northern Very happy
Northern Happy
Northern Neutral
Northern Unhappy
Northern Very Unhappy
6
. Are you happy with the reliability of services, e.g. train not cancelled
Very happy
Happy
Neutral
Unhappy
Very unhappy
Cross Country
*
Are you happy with the reliability of services, e.g. train not cancelled Cross Country Very happy
Cross Country Happy
Cross Country Neutral
Cross Country Unhappy
Cross Country Very unhappy
East Coast
East Coast Very happy
East Coast Happy
East Coast Neutral
East Coast Unhappy
East Coast Very unhappy
Northern
Northern Very happy
Northern Happy
Northern Neutral
Northern Unhappy
Northern Very unhappy
7
. How do you find the cleanliness of the trains
Excellent
OK
Dirty
Very Dirty
Cross Country
*
How do you find the cleanliness of the trains Cross Country Excellent
Cross Country OK
Cross Country Dirty
Cross Country Very Dirty
East Coast
East Coast Excellent
East Coast OK
East Coast Dirty
East Coast Very Dirty
Northern
Northern Excellent
Northern OK
Northern Dirty
Northern Very Dirty
8
. Are you aware of cheap fare options
Yes
No
Cross Country
*
Are you aware of cheap fare options Cross Country Yes
Cross Country No
East Coast
East Coast Yes
East Coast No
Northern
Northern Yes
Northern No
9
. Would you like to have the following options available
Yes
No
Don't know
Train information on screens
*
Would you like to have the following options available Train information on screens Yes
Train information on screens No
Train information on screens Don't know
Fast Ticket Machines
Fast Ticket Machines Yes
Fast Ticket Machines No
Fast Ticket Machines Don't know
Bicycle lockers
Bicycle lockers Yes
Bicycle lockers No
Bicycle lockers Don't know
10
. Do you see the need for a lift to cross to the other platform, or any other improvement(s)
Do you see the need for a lift to cross to the other platform, or any other improvement(s)
Yes
No
Don't know
Comment(s)
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