Dig Safe Customer Satisfaction Survey 2010
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1. Default Section
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1
. How often do you call Dig Safe?
How often do you call Dig Safe?
Daily
Weekly
Monthly
Seldom
Once
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2
. Are calls answered in a reasonable amount of time?
Are calls answered in a reasonable amount of time?
Always
Usually
Sometimes
Seldom
Never
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3
. Are our customer service representatives courteous?
Are our customer service representatives courteous?
Always
Usually
Sometimes
Seldom
Never
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4
. Do they do their best to answer your questions?
Do they do their best to answer your questions?
Always
Usually
Sometimes
Seldom
Never
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5
. Are they knowledgeable about state laws & regulations?
Are they knowledgeable about state laws & regulations?
Always
Usually
Sometimes
Seldom
Never
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6
. Please rate your overall experience with Dig Safe's Customer Service.
Please rate your overall experience with Dig Safe's Customer Service.
Excellent
Very Good
Good
Fair
Poor
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7
. Do you use Quick-Ticket for Dig Safe permits online at digsafe.com?
Do you use Quick-Ticket for Dig Safe permits online at digsafe.com?
Yes
No
8
. If you do not use Quick-Ticket, why?
If you do not use Quick-Ticket, why?
Did not know about Quick-Ticket
Do not have regular access to the internet
Would rather apply by phone
Tried it and had difficulty
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9
. Did you know that dialing 811 is another way to reach Dig Safe?
Did you know that dialing 811 is another way to reach Dig Safe?
Yes
No
10
. Do you have any additional comments?
Do you have any additional comments?
Yes
No
Please include any comments you have below
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