CHRO Survey

 
To improve the quality and effectiveness of the services we offer, the Commission on Human Rights and Opportunities is conducting a survey to measure the overall satisfaction of complainants, respondents, counsel and other persons with the agency's process and personnel.

Please take a few moments and share your throughts and ideas by completing this survey. Your feedback is critical to ensuring that we continue to improve and operate in the most professional, fair and effecient manner possible.

Thank you for helping in that effort. Your opinions are important to us.

1. Case Number (optional)
2. Status
3. Support Staff
Strongly AgreeAgreeDisagreeStrongly DisagreeNo Opinion
The support staff were courteous.
The support staff explained the process to me in a thorough manner.
The support staff answered my questions.
The supoprt staff responded to my concerns in a timely manner.
The support staff understood CHRO procedures.
I was able to get an intake appointment without a long delay.
4. Merit Assessment Review
Strongly AgreeAgreeDisagreeStrongly DisagreeNo Opinion
The merit assessment review was completed within 90 days from the receipt of the answer.
I was able to present all the information I wanted to present during the merit assessment.
The merit assessment review was conducted in an impartial manner.
If my complaint was dismissed, the legal review was conducted within 60 days of the date my complaint was dismissed.
The legal review was conducted in an impartial manner.
5. Mediation
Strongly AgreeAgreeDisagreeStrongly DisagreeNo Opinion
The mediation was scheduled within 90 days of the merit assessment review or legal review.
The person conducting the mediation was courteous.
The person conducting the mediation understood my case.
The person conducting the mediation listened to me.
The mediation process was satisfactory to me.
I prefer having an attorney conduct the mediation rather than an investigator.
I prefer having someone other than the investigator who will investigate the case conduct the mediation.
6. Investigation
Strongly AgreeAgreeDisagreeStrongly DisagreeNo Opinion
An investigator was assigned to my case within 20 days of the failure of mediation.
The investigator contacted me in a timely manner.
The investigator was courteous during the investigation.
The investigator promptly addressed my concerns.
The investigator investigated all my allegations and claims.
The investigation was handled in an impartial manner.
The regional manager promptly addressed my concerns.
The regional manager was courteous.
The time it took to complete the investigation was satisfactory.
7. Early Legal Intervention
Strongly AgreeAgreeDisagreeStrongly DisagreeNo Opinion
A decision was made within 90 days of the notice my case was selected for early legal intervention.
The attorney was courteous during early legal intervention.
The attorney promptly addressed my concerns.
The decision was made in an impartial manner.
8. Public Hearings
Strongly AgreeAgreeDisagreeStrongly DisagreeNo Opinion
The CHRO attorney presenting my case was courteous.
The CHRO attorney understood my case.
The CHRO attorney answered my questions and kept me informed.
The referee assigned to my case was courteous.
The referee understood my case.
The referee was professional and impartial.
The time for resolving my case at public hearing was satisfactory.
9. Website
Strongly AgreeAgreeDisagreeStrongly DisagreeNo Opinion
The CHRO's website was easy to find.
The website was easy to use.
The website was well designed.
The information on the website answered by question(s).
The website gave me a better understanding of the CHRO's mission and work.
10. How could the CHRO improve the investigation process?
11. How can the CHRO improve the public hearing process?
12. If we fell short in meeting your expectations, please explain how.
13. If we exceeded your expectations, please explain how.
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