Making Your Social Engagement Strategy Matter

1. TAG Marketing Society Survey - Making Your Social Engagement Strategy Matter

 
Thank you for taking the time to fill out this Technology Association of Georgia (TAG) Marketing Society survey.

We are examining the role that social media plays in your marketing efforts. Our goal is to understand how marketing professionals like you assess the performance and impact of your company/brand or your client's social media properties (blogs, Facebook, Twitter, YouTube, etc) on your target audiences. (If you work for an agency, please consider the properties of your most representative client.)

Your answers in the aggregate will help us shape the next TAG Marketing breakfast panel discussion - Strategies for Making Social Media Matter - where we will address ways to better engage customers, prospects and key influencers via social media.

It will be held Thursday, July 21 at 75 5th Street NW Suite 335 from 7:30 AM to 9:00 AM.

Here is a link to register: http://bit.ly/kgoa3E

Please direct any questions or comments you have to:

Dan Greenfield
TAG Marketing Society Board Member
dang (AT) listeninteractive (DOT) com

1. Which best describes how you use (or your client uses) social media?
2. How often does your brand/company leverage your (or your client leverage its) social media properties (e.g., blog, tweet or post on Facebook)?
3. On a scale of 1 to 5, with one being the highest priority, rank why you use your (or your client uses its) social media properties.
Priority 1Priority 2Priority 3Priority 4Priority 5
Provide a forum for customers to share information and build advocates
Extend brand and corporate message
Announce news and promotions
Address and resolve customer questions and problems
Sell more products and services
4. How "engaged" are customers with your branded social media properties or those of your client? (Engagement here refers to the level and frequency not the type of activity.)
5. How often are users doing one of the following: commenting on your (client) blog, retweeting something you (client) posted or writing on your (client's) Facebook page?
6. On the whole, what best describes the tone of the users who engage with your or your client's social media properties?
7. How satisfied are you (or your client) with the number of responses when you have (client has) solicited feedback or asked consumers to generate original content for a promotion, contest or survey?
8. On a scale of 1 to 4, with one being the most important, rank how you evaluate (or your client evaluates) whether social media properties are successful?
#1 Criterion# 2 Criterion#3 Criterion#4 Criterion
Engagement metrics (comments, retweets, fans, followers, etc) based on an arbitrary number (what your "gut" tells you)
How you compare to your competition
The relationship between online activity and your marketing spend
The amount of revenue they generate
9. Which statement best describes the overall effectiveness of your or your clients' social engagement programs?
10. What would be the impact if your or your clients' branded social media properties went away tomorrow?
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