Small Business Economic Impact Survey

Names, phone numbers and email addresses collected when you respond to this survey will not be used in any way, other than in the administration of the survey. To review our entire statement go to www.stonehilltech.com/privacy_policy.php. Thanks in advance for your participation in this research effort.

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1. What level of impact does each of the following issues have on your business?

	No Impact	Low Impact	Moderate Impact	Strong Impact
Rising Health Insurance Costs	*What level of impact does each of the following issues have on your business? Rising Health Insurance Costs No Impact	Rising Health Insurance Costs Low Impact	Rising Health Insurance Costs Moderate Impact	Rising Health Insurance Costs Strong Impact
Economic Impact on Customers	Economic Impact on Customers No Impact	Economic Impact on Customers Low Impact	Economic Impact on Customers Moderate Impact	Economic Impact on Customers Strong Impact
Employee Distraction or Disengagement	Employee Distraction or Disengagement No Impact	Employee Distraction or Disengagement Low Impact	Employee Distraction or Disengagement Moderate Impact	Employee Distraction or Disengagement Strong Impact
Productivity Loss from Technology Issues	Productivity Loss from Technology Issues No Impact	Productivity Loss from Technology Issues Low Impact	Productivity Loss from Technology Issues Moderate Impact	Productivity Loss from Technology Issues Strong Impact
Computer Viruses or Hackers	Computer Viruses or Hackers No Impact	Computer Viruses or Hackers Low Impact	Computer Viruses or Hackers Moderate Impact	Computer Viruses or Hackers Strong Impact
Leadership Pulled in Too Many Directions	Leadership Pulled in Too Many Directions No Impact	Leadership Pulled in Too Many Directions Low Impact	Leadership Pulled in Too Many Directions Moderate Impact	Leadership Pulled in Too Many Directions Strong Impact
Difficulty Reducing Operational Overhead	Difficulty Reducing Operational Overhead No Impact	Difficulty Reducing Operational Overhead Low Impact	Difficulty Reducing Operational Overhead Moderate Impact	Difficulty Reducing Operational Overhead Strong Impact

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2. How did your January/February 2010 revenue compare to your January/February 2009 revenue?

How did your January/February 2010 revenue compare to your January/February 2009 revenue? More than 20% lower in 2010 than 2009

11-20% lower in 2010 than 2009

1-10% lower in 2010 than 2009

Same in 2010 as 2009

1-10% higher in 2010 than 2009

11-20% higher in 2010 than 2009

More than 20% higher in 2010 than 2009

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3. How does your 2010 budget compare to your actual spending in 2009?

How does your 2010 budget compare to your actual spending in 2009? 2010 budget is significantly lower

2010 budget is lower

2010 budget is the same as actual 2009 spending

2010 budget is higher

2010 budget is significantly higher

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4. What is your total 2010 budget?

What is your total 2010 budget?

5. Which of the following have you implemented in response to changing economic conditions? (check all that apply)

Which of the following have you implemented in response to changing economic conditions? (check all that apply) Decreased marketing budget

Increased marketing budget

Reduced # of employees

Changed business strategy

Targeted new customer base

Increased cash reserves

Reduced operational overhead through outsourcing

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6. How do you currently receive IT (computers, servers, networks, email, etc.) support?

How do you currently receive IT (computers, servers, networks, email, etc.) support? IT employee/department

Outsourced one man show

Outsourced IT company

Combination of above. Please explain:

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7. Which of the following best describes your experience with your IT service listed above?

	Poor	Fair	Good	Excellent
Effectiveness	*Which of the following best describes your experience with your IT service listed above? Effectiveness Poor	Effectiveness Fair	Effectiveness Good	Effectiveness Excellent
Customer Service	Customer Service Poor	Customer Service Fair	Customer Service Good	Customer Service Excellent
Value	Value Poor	Value Fair	Value Good	Value Excellent

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8. How likely are you to explore other options or switch your IT service provider in 2010?

How likely are you to explore other options or switch your IT service provider in 2010? Very likely

Somewhat likely

Unsure

Not very likely

Not at all likely

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9. How many computer workstations do you have?

How many computer workstations do you have? 1-10

11-20

21-30

31-40

More than 40

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10. How many servers do you have?

How many servers do you have? 0

1-2

3-5

Don’t know

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11. Before participating in this research study, had you ever heard of StoneHill Technical Solutions?

Before participating in this research study, had you ever heard of StoneHill Technical Solutions? No

Yes

12. If you answered Yes to question 11 how had you heard of StoneHill? (check all that apply)

If you answered Yes to question 11 how had you heard of StoneHill? (check all that apply) Searched the Web for an outsourced I.T. provider (or other related search term)

Spotted a StoneHill Tech vehicle around town

Twitter

StoneHill e-newsletter

Facebook

StoneHill website

Referral from a small business friend

Visit from a StoneHill employee

Web Ad on Google

Listing Ad on Craigslist

Other (please specify)

13. To receive your $5 Starbucks gift card and entrance of the sweepstakes to receive lunch for your office from Corner Bakery, make sure you’ve completed all of the questions above and provide all your contact information below.

To receive your $5 Starbucks gift card and entrance of the sweepstakes to receive lunch for your office from Corner Bakery, make sure you’ve completed all of the questions above and provide all your contact information below. Business Name
Business Address
Contact Name
Contact Title
Phone
Email

14. I’d like to receive StoneHill Tech’s free monthly e-newsletter, where I’ll find research, tips, and insights about technology issues that affect my business.

I’d like to receive StoneHill Tech’s free monthly e-newsletter, where I’ll find research, tips, and insights about technology issues that affect my business. Yes

Small Business Economic Impact Survey

*1. What level of impact does each of the following issues have on your business?

*2. How did your January/February 2010 revenue compare to your January/February 2009 revenue?

*3. How does your 2010 budget compare to your actual spending in 2009?

*4. What is your total 2010 budget?