What do you think? Survey

1. Please give us your feedback on our guides.

As part of our continuing efforts to improve our website, we'd like to know what you thought of the guide you used, and how it was useful. We will use your feedback to improve all our guides.

Thank you for taking a few minutes to answer these questions.

Rest assured that your reply will be completely anonymous.

1. What guide did you look at/read?

What guide did you look at/read?

2. Tell us who you are/why you were interested in the guide

Tell us who you are/why you were interested in the guide An individual

An adviser

Other professional

(Please specify)

3. Was the information for yourself or somebody else?
(Please tick all the options which are relevant to you)

Was the information for yourself or somebody else? (Please tick all the options which are relevant to you) Yourself

Somebodyelse

4. Did you read the guide all the way through or look at it briefly?
(Please tick all the options which are relevant to you)

Did you read the guide all the way through or look at it briefly? (Please tick all the options which are relevant to you) Just glanced through it

Read it through carefully

Discussed it with others

Used it to deal with my problem

5. What was the problem or issue?

What was the problem or issue?

6. Did this guide help with the problem?

Did this guide help with the problem? It helped a lot

It was fairly helpful

It wasn’t very helpful

It wasn’t helpful at all

7. If yes, how did it help?
(Please tick all the options which are relevant to you)

If yes, how did it help? (Please tick all the options which are relevant to you) I was able to understand the problem

It helped me to discuss my problem with my adviser

I was able to explain it to others

It helped me to work out what to do

It helped me to feel more confident about what I had to do

I was able to sort out the problem

Something else

(Please specify)

8. Did you like or dislike:
(Please tick all the options which are relevant to you)

	Like	Dislike
The examples and real-life stories	*Did you like or dislike: (Please tick all the options which are relevant to you) The examples and real-life stories Like	The examples and real-life stories Dislike
The level of detail	The level of detail Like	The level of detail Dislike
The tone and style of writing	The tone and style of writing Like	The tone and style of writing Dislike
The design (if looking at the PDF)	The design (if looking at the PDF) Like	The design (if looking at the PDF) Dislike
The photos	The photos Like	The photos Dislike
The cartoons/ illustrations	The cartoons/ illustrations Like	The cartoons/ illustrations Dislike
The guidance on how to get advice and further information	The guidance on how to get advice and further information Like	The guidance on how to get advice and further information Dislike
Other	Other Like	Other Dislike

(Please specify)

9. If there was a particular bit you didn't like, please tell us what it was and why you didn't like it.

If there was a particular bit you didn't like, please tell us what it was and why you didn't like it.

10. We try to ensure that readers of our guides feel supported and that we are on their side.

	Yes	No
Do you think this is a good idea?	*We try to ensure that readers of our guides feel supported and that we are on their side. Do you think this is a good idea? Yes	Do you think this is a good idea? No
Do you think we achieved it?	Do you think we achieved it? Yes	Do you think we achieved it? No

11. Is there anything that you thought needed more explanation/should be clearer? Or is there anything that we left out, that you think should be included?

Is there anything that you thought needed more explanation/should be clearer? Or is there anything that we left out, that you think should be included?

12. Did you prefer to read the guide as webpages or as the easy-to-print PDF?
(Please tick all the options which are relevant to you)

Did you prefer to read the guide as webpages or as the easy-to-print PDF? (Please tick all the options which are relevant to you) Webpages

PDF

13. If you preferred to read it as webpages, was it because:
(Please tick all the options which are relevant to you)

If you preferred to read it as webpages, was it because: (Please tick all the options which are relevant to you) It was the page you came to first

It was quicker

It was easier to find your way around

You prefer webpages

You didn't realise there was another version

Another reason

(please explain)

14. If you preferred to use the PDF, did you read it on screen or print it out?
(Please tick all the options which are relevant to you)

If you preferred to use the PDF, did you read it on screen or print it out? (Please tick all the options which are relevant to you) Read it on screen

Print it out

15. If you printed it out, why did you do this?
(Please tick all the options which are relevant to you)

If you printed it out, why did you do this? (Please tick all the options which are relevant to you) So you could read it later

So you could show it somebody else

So you could show it to somebody else involved in the problem/dispute

Another reason

(please explain)

16. Do you have any other comments or suggestions about the guide?

Do you have any other comments or suggestions about the guide?

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1. Please give us your feedback on our guides.

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