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Website Launch Survey 2010

 

1. Have you visited the Base Formula website before?

Have you visited the Base Formula website before?   Yes

No

2. If yes, do you prefer the new look website to the old one?

If yes, do you prefer the new look website to the old one?   Yes

No

Don't know

3. How did you hear about Base Formula?

How did you hear about Base Formula?   Existing Customer Magazine Advert

Google Other Search Engine

Trade Show Recommendation

4. Do you regularly buy products from Base Formula website?

Do you regularly buy products from Base Formula website?   Always

Often

Sometimes

Never bought before

5. How would you rate the new look Base Formula website?

	Fantastic	Good	Average	Poor
Home page design	*How would you rate the new look Base Formula website? Home page design Fantastic	Home page design Good	Home page design Average	Home page design Poor
Moving round the site	Moving round the site Fantastic	Moving round the site Good	Moving round the site Average	Moving round the site Poor
Product photos	Product photos Fantastic	Product photos Good	Product photos Average	Product photos Poor
Product information	Product information Fantastic	Product information Good	Product information Average	Product information Poor
Checkout and Payment	Checkout and Payment Fantastic	Checkout and Payment Good	Checkout and Payment Average	Checkout and Payment Poor
Ease of use	Ease of use Fantastic	Ease of use Good	Ease of use Average	Ease of use Poor

6. Were you able to find the products you were looking for?

Were you able to find the products you were looking for?   Very easily

Quite easily

Eventually

It took too long

I couldn't find what I was looking for

7. Would you recommend our site and products to friends and colleagues?

Would you recommend our site and products to friends and colleagues?   Definitely	Probably	Maybe
No (if so, why not?)

8. Which customer type/s most accurately describes you?

Which customer type/s most accurately describes you?   Beautician Holistic Therapist Salon/Spa Owner

Student Lecturer Retailer

Personal use Other

9. Where else do you shop for aromatherapy products?

Where else do you shop for aromatherapy products?   Amphora Eve Taylor Shirley Price	Quinessence Tisserand Absolute Aromas	Naturally Thinking
Other (please specify)

10. Please leave your email address and we'll enter you into our Prize Draw to win a £10 voucher.

Please leave your email address and we'll enter you into our Prize Draw to win a £10 voucher.