Exit this survey Fire & Life Safety Customer Service Survey 1. Default Section Question Title * 1. What type of services did we provide? Firefighting Medical Emergency Services/Medical Transportation Rescue Situation (i.e. vehicle accident, water rescue) Hazardous Materials Response Fire Prevention, Fire Code Enforcement/Fire Inspection(s) Fire Investigation Public Fire Education/Special Event Standby/Fire and Rescue Display or Visit Emergency Services/Disaster Preparedness or Response Animal Control Other (please specify) Question Title * 2. Which office/division served you (check all that apply)? Fire & Life Safety Administration Fire & Rescue Operations Fire Prevention & Community Safety Technical Services/Special Operations Emergency Communications/911 Call Center Emergency Management/Disaster Preparedness Animal Control Other (please specify) Question Title * 3. How would you rate your overall experience with the Department of Fire & Life Safety? Excellent Good Average Poor Question Title * 4. Did we display an attitude of professional respect and caring? Yes No Question Title * 5. Did we present the best possible professional appearance in self, equipment and/or stations? Yes No Question Title * 6. Did we perform our jobs quickly and efficiently? Yes No Question Title * 7. Did we take special care of you and your property? Yes No Question Title * 8. Did we take personal responsibility to answer your questions and resolve your problems? Yes No Question Title * 9. Did we help you without being asked/anticipated your needs? Yes No N/A Question Title * 10. How well did we provide you with quality service regarding Firefighting? Excellent Good Average Poor N/A Question Title * 11. How well did we provide you with quality service in Medical Emergency Services/Medical Transportation? Excellent Good Average Poor N/A Question Title * 12. How well did we provide you with quality service in Rescue Services (i.e. extrication from vehicle accident, water rescue, etc.)? Excellent Good Average Poor N/A Question Title * 13. How well did we provide you with quality service in Hazardous Materials Response? Excellent Good Average Poor N/A Question Title * 14. How well did we provide you with quality service in Fire Prevention, Fire Code Enforcement/Fire Inspection(s)? Excellent Good Average Poor N/A Question Title * 15. How well did we provide you with quality service regarding Fire Investigations? Excellent Good Average Poor N/A Question Title * 16. How well did we provide you with quality service in Public Fire Education/Special Event Standby/Fire and Rescue display or visit? Excellent Good Average Poor N/A Question Title * 17. How well did we provide you with quality service in Emergency Services/Disaster Preparedness or Response? Excellent Good Average Poor N/A Question Title * 18. How well did we provide you with quality service in Animal Control? Excellent Good Average Poor N/A Question Title * 19. Please use the space below for comments. Your feedback and input is greatly appreciated. Note: If we provided you with Emergency Medical Treatment/ Transportation – Please DO NOT COMPLETE THIS SECTION OR THE CONTACT INFORMATION of this survey. In order to protect your privacy, and the security of the patient’s protected health information, we ask that you contact the York County Department of Fire and Life Safety at 757-890-3600 or visit www.yorkcounty.gov/fire for email contact information for the Patient Advocate. The Patient Advocate will be pleased to accept your specific compliments, comments or suggestions. Question Title * 20. Your contact information (optional). PLEASE NOTE: If we provided you with Emergency Medical Treatment and/or Transportation and you do not wish for that information to be made public, please DO NOT include contact information. Thank you. Done