Customer Satisfaction Survey

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1. Which office of Traders and Farmers Bank do you normally conduct your business?

Which office of Traders and Farmers Bank do you normally conduct your business? Haleyville (Main Office)

Haleyville (21st Street Drive Thru)

Haleyville (Data Center)

Double Springs (Downtown)

Double Springs (Drive Thru)

Addison

Arley

Bear Creek

Lynn

Curry

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2. Please rate the following aspects of our work.

	Unacceptable	Poor	Adequate	Good	Excellent	N/A
Understanding your business requirements	*Please rate the following aspects of our work. Understanding your business requirements Unacceptable	Understanding your business requirements Poor	Understanding your business requirements Adequate	Understanding your business requirements Good	Understanding your business requirements Excellent	Understanding your business requirements N/A
Communicating clearly and effectively	Communicating clearly and effectively Unacceptable	Communicating clearly and effectively Poor	Communicating clearly and effectively Adequate	Communicating clearly and effectively Good	Communicating clearly and effectively Excellent	Communicating clearly and effectively N/A
Meeting timescales	Meeting timescales Unacceptable	Meeting timescales Poor	Meeting timescales Adequate	Meeting timescales Good	Meeting timescales Excellent	Meeting timescales N/A
Working with you	Working with you Unacceptable	Working with you Poor	Working with you Adequate	Working with you Good	Working with you Excellent	Working with you N/A
Responding promptly to problems	Responding promptly to problems Unacceptable	Responding promptly to problems Poor	Responding promptly to problems Adequate	Responding promptly to problems Good	Responding promptly to problems Excellent	Responding promptly to problems N/A
Meeting overall objectives	Meeting overall objectives Unacceptable	Meeting overall objectives Poor	Meeting overall objectives Adequate	Meeting overall objectives Good	Meeting overall objectives Excellent	Meeting overall objectives N/A

Other (please specify)

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3. Overall, how would you rate the quality of services we provide?

Overall, how would you rate the quality of services we provide? Excellent

Good

Adequate

Poor

Unacceptable

Other (please specify)

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4. What level of confidence do you have in us to deliver the services that you require?

What level of confidence do you have in us to deliver the services that you require? Complete

A lot

Some

Little

None

Other (please specify)

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5. Overall, our performance is...

Overall, our performance is... Getting much better

Getting better

Staying about the same

Getting worse

Getting much worse

Other (please specify)

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6. How likely is it that you will use us in the future?

How likely is it that you will use us in the future? Certain

Very likely

Somewhat likely

Unlikely

Very unlikely

Other (please specify)

7. If you have any suggestions regarding how we could improve the services we provide to you, please enter them in the box below.

If you have any suggestions regarding how we could improve the services we provide to you, please enter them in the box below.

Customer Satisfaction Survey
Exit this survey

1. Default Section

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1. Which office of Traders and Farmers Bank do you normally conduct your business?

*
2. Please rate the following aspects of our work.

*
3. Overall, how would you rate the quality of services we provide?

*
4. What level of confidence do you have in us to deliver the services that you require?

*
5. Overall, our performance is...

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6. How likely is it that you will use us in the future?

7. If you have any suggestions regarding how we could improve the services we provide to you, please enter them in the box below.

Customer Satisfaction SurveyExit this survey

1. Default Section

*1. Which office of Traders and Farmers Bank do you normally conduct your business?

*2. Please rate the following aspects of our work.

*3. Overall, how would you rate the quality of services we provide?

*4. What level of confidence do you have in us to deliver the services that you require?

*5. Overall, our performance is...

*6. How likely is it that you will use us in the future?

7. If you have any suggestions regarding how we could improve the services we provide to you, please enter them in the box below.

Customer Satisfaction Survey
Exit this survey

*
1. Which office of Traders and Farmers Bank do you normally conduct your business?

*
2. Please rate the following aspects of our work.

*
3. Overall, how would you rate the quality of services we provide?

*
4. What level of confidence do you have in us to deliver the services that you require?

*
5. Overall, our performance is...

*
6. How likely is it that you will use us in the future?