Front Desk GSR assessment test Survey

1. You have noticed that many of your co-workers come to work late and leave early. The supervisor does not seem to be aware of this problem. For two days in a row, you decide to come to work late because you are tired. Your supervisor asks to meet with you, and she is obviously frustrated by your behavior. How should you handle this?

You have noticed that many of your co-workers come to work late and leave early. The supervisor does not seem to be aware of this problem. For two days in a row, you decide to come to work late because you are tired. Your supervisor asks to meet with you, and she is obviously frustrated by your behavior. How should you handle this? Apologize to your supervisor, but also inform her that your co-workers are not following these rules either. Apologize to your supervisor, and tell her it will never happen again.	Ask your supervisor to meet with the entire staff. Quit your job because this situation is not fair at all.
Please enter full name and contact number here

2. Rude customers should be avoided.

Rude customers should be avoided. Strongly Agree

Agree

Neither Agree or Disagree

Disagree

Strongly Disagree

Are you willing to work evening and overnight?

3. Paul and Jessica work together. Jessica regularly breaks a safety regulation while they work together. She has never hurt herself or anyone else, and the safety regulation seems to be a minor one. In this situation, Paul should:

Paul and Jessica work together. Jessica regularly breaks a safety regulation while they work together. She has never hurt herself or anyone else, and the safety regulation seems to be a minor one. In this situation, Paul should: Report Jessica's safety violations to their supervisor.

Address the situation with Jessica and teach her the proper way to do the task without violating safety regulations.

Ignore Jessica's safety violations since she is not hurting anyone

Talk to other employees about the situation.

4. I tend to sacrifice speed over quality when working.

I tend to sacrifice speed over quality when working. Strongly Disagree

Disagree

Neither Agree nor Disagree

Agree

Strongly Agree

5. What number should come next in this series? 15, 8, 14, 9, 13, 10, 12, ....?

What number should come next in this series? 15, 8, 14, 9, 13, 10, 12, ....? 11

6. What would you do if your replacement doesn't show up when it's the end of your shift?

What would you do if your replacement doesn't show up when it's the end of your shift? I would call him first, and see if he was just held up somewhere. Then I would call the manager to see if there was someone who could come to relieve me, and i would stay until my replacement came in.

I wouldn't leave the desk and lock the lobby door. I would check with the manager first because i have kids, I might need to get them and come back until a replacement came.

I would be completely responsible for coverage. If he didn't come in i would just stay.

Lock the door, forward the phones and clock out at my scheduled time.

Tell the manager to come cover the desk

7. What equipment below DOES NOT get used by the front desk?

What equipment below DOES NOT get used by the front desk? Computer

black light

Telephone

Property Management System

Cleaning Chemicals

Front desk uses all of the items listed

8. How many questions does the front desk customer service representative resolve?

How many questions does the front desk customer service representative resolve? All of them

Most of them

About half of them

Some of them

None of them

9. How do you respond to a guest when you don't know the answer to the question?

How do you respond to a guest when you don't know the answer to the question? Tell the guest I don't know.

Tell the guest to ask someone else.

Tell the guest let me find out.

Tell the guest to Google it.

Tell the guest to call later.

Tell the guest that the GSR on the next shift probably knows.

10. Define Customer service. On a personal level describe a time you have experienced great customer service.

Define Customer service. On a personal level describe a time you have experienced great customer service.

Front Desk GSR assessment testExit this Survey

Front Desk GSR assessment test
Exit this Survey