Whakatane Aquatic Centre Customer Satisfaction Survey

We're committed to monitoring the quality of your experiences at the Aquatic Centre, as part of our ongoing improvement process. We would appreciate your feedback on our performance.

1. Please rate the following aspects of the revamped facility.

	Excellent	Good	Adequate	Poor	Unacceptable	N/A
Car Park	*Please rate the following aspects of the revamped facility. Car Park Excellent	Car Park Good	Car Park Adequate	Car Park Poor	Car Park Unacceptable	Car Park N/A
Outside Presentation	Outside Presentation Excellent	Outside Presentation Good	Outside Presentation Adequate	Outside Presentation Poor	Outside Presentation Unacceptable	Outside Presentation N/A
Facility Entrance	Facility Entrance Excellent	Facility Entrance Good	Facility Entrance Adequate	Facility Entrance Poor	Facility Entrance Unacceptable	Facility Entrance N/A
Reception Size	Reception Size Excellent	Reception Size Good	Reception Size Adequate	Reception Size Poor	Reception Size Unacceptable	Reception Size N/A
Reception Layout	Reception Layout Excellent	Reception Layout Good	Reception Layout Adequate	Reception Layout Poor	Reception Layout Unacceptable	Reception Layout N/A
Changing Rooms	Changing Rooms Excellent	Changing Rooms Good	Changing Rooms Adequate	Changing Rooms Poor	Changing Rooms Unacceptable	Changing Rooms N/A
Family Changing Rooms	Family Changing Rooms Excellent	Family Changing Rooms Good	Family Changing Rooms Adequate	Family Changing Rooms Poor	Family Changing Rooms Unacceptable	Family Changing Rooms N/A
Colour Scheme	Colour Scheme Excellent	Colour Scheme Good	Colour Scheme Adequate	Colour Scheme Poor	Colour Scheme Unacceptable	Colour Scheme N/A
Water Quality	Water Quality Excellent	Water Quality Good	Water Quality Adequate	Water Quality Poor	Water Quality Unacceptable	Water Quality N/A
Signage	Signage Excellent	Signage Good	Signage Adequate	Signage Poor	Signage Unacceptable	Signage N/A

*
2. Overall, how do you rate the quality of the new facility?

Overall, how do you rate the quality of the new facility? Excellent

Good

Adequate

Poor

Unacceptable

3. Please rate the following aspects of our work.

	Excellent	Good	Adequate	Poor	Unacceptable	N/A
Telephone Answering	*Please rate the following aspects of our work. Telephone Answering Excellent	Telephone Answering Good	Telephone Answering Adequate	Telephone Answering Poor	Telephone Answering Unacceptable	Telephone Answering N/A
Reception Friendliness	Reception Friendliness Excellent	Reception Friendliness Good	Reception Friendliness Adequate	Reception Friendliness Poor	Reception Friendliness Unacceptable	Reception Friendliness N/A
Programme/ Product Knowledge	Programme/ Product Knowledge Excellent	Programme/ Product Knowledge Good	Programme/ Product Knowledge Adequate	Programme/ Product Knowledge Poor	Programme/ Product Knowledge Unacceptable	Programme/ Product Knowledge N/A
Lifeguards Alert and Professional	Lifeguards Alert and Professional Excellent	Lifeguards Alert and Professional Good	Lifeguards Alert and Professional Adequate	Lifeguards Alert and Professional Poor	Lifeguards Alert and Professional Unacceptable	Lifeguards Alert and Professional N/A
Staff Presentation	Staff Presentation Excellent	Staff Presentation Good	Staff Presentation Adequate	Staff Presentation Poor	Staff Presentation Unacceptable	Staff Presentation N/A
Clear understandable facility information	Clear understandable facility information Excellent	Clear understandable facility information Good	Clear understandable facility information Adequate	Clear understandable facility information Poor	Clear understandable facility information Unacceptable	Clear understandable facility information N/A
Meeting your expectations	Meeting your expectations Excellent	Meeting your expectations Good	Meeting your expectations Adequate	Meeting your expectations Poor	Meeting your expectations Unacceptable	Meeting your expectations N/A
Providing value for money	Providing value for money Excellent	Providing value for money Good	Providing value for money Adequate	Providing value for money Poor	Providing value for money Unacceptable	Providing value for money N/A
Responding promptly to your requests	Responding promptly to your requests Excellent	Responding promptly to your requests Good	Responding promptly to your requests Adequate	Responding promptly to your requests Poor	Responding promptly to your requests Unacceptable	Responding promptly to your requests N/A

*
4. Overall, how do you rate the quality of service?

Overall, how do you rate the quality of service? Excellent

Good

Adequate

Poor

Unacceptable

5. Overall, is our performance ...

Overall, is our performance ... Getting much better?

Getting better?

Staying at about the same level?

Getting worse?

Getting much worse?

6. What level of confidence do you have in us to deliver a good experience?

What level of confidence do you have in us to deliver a good experience? Complete

A lot

Some

Little

None

*
7. Overall, how do you rate the cleanliness of the Aquatic Centre?

	Excellent	Good	Adequate	Poor	Unacceptable	N/A
Car Park	*Overall, how do you rate the cleanliness of the Aquatic Centre? Car Park Excellent	Car Park Good	Car Park Adequate	Car Park Poor	Car Park Unacceptable	Car Park N/A
Entrance to facility	Entrance to facility Excellent	Entrance to facility Good	Entrance to facility Adequate	Entrance to facility Poor	Entrance to facility Unacceptable	Entrance to facility N/A
Reception	Reception Excellent	Reception Good	Reception Adequate	Reception Poor	Reception Unacceptable	Reception N/A
Indoor Pools	Indoor Pools Excellent	Indoor Pools Good	Indoor Pools Adequate	Indoor Pools Poor	Indoor Pools Unacceptable	Indoor Pools N/A
Outdoor Pool	Outdoor Pool Excellent	Outdoor Pool Good	Outdoor Pool Adequate	Outdoor Pool Poor	Outdoor Pool Unacceptable	Outdoor Pool N/A
Pool Surrounds	Pool Surrounds Excellent	Pool Surrounds Good	Pool Surrounds Adequate	Pool Surrounds Poor	Pool Surrounds Unacceptable	Pool Surrounds N/A
Changing Rooms	Changing Rooms Excellent	Changing Rooms Good	Changing Rooms Adequate	Changing Rooms Poor	Changing Rooms Unacceptable	Changing Rooms N/A
Gym	Gym Excellent	Gym Good	Gym Adequate	Gym Poor	Gym Unacceptable	Gym N/A

8. Overall, is our cleanliness ...

Overall, is our cleanliness ... Getting much better?

Getting better?

Staying at about the same level?

Getting worse?

Getting much worse?

9. If you have any suggestions regarding how we could improve the services we provide to you, please enter them in the box below..

If you have any suggestions regarding how we could improve the services we provide to you, please enter them in the box below..

10. If you would like us to contact you in relation to this survey please leave your details below

If you would like us to contact you in relation to this survey please leave your details below Name:
City/Town:
Email Address:
Phone Number:

Whakatane Aquatic Centre Customer Satisfaction Survey
Cancel this survey >>

Help us to help you?

1. Please rate the following aspects of the revamped facility.

*
2. Overall, how do you rate the quality of the new facility?

3. Please rate the following aspects of our work.

*
4. Overall, how do you rate the quality of service?

5. Overall, is our performance ...

6. What level of confidence do you have in us to deliver a good experience?

*
7. Overall, how do you rate the cleanliness of the Aquatic Centre?

8. Overall, is our cleanliness ...

9. If you have any suggestions regarding how we could improve the services we provide to you, please enter them in the box below..

10. If you would like us to contact you in relation to this survey please leave your details below

Whakatane Aquatic Centre Customer Satisfaction SurveyCancel this survey >>

Help us to help you?

1. Please rate the following aspects of the revamped facility.

*2. Overall, how do you rate the quality of the new facility?

3. Please rate the following aspects of our work.

*4. Overall, how do you rate the quality of service?

5. Overall, is our performance ...

6. What level of confidence do you have in us to deliver a good experience?

*7. Overall, how do you rate the cleanliness of the Aquatic Centre?

8. Overall, is our cleanliness ...

9. If you have any suggestions regarding how we could improve the services we provide to you, please enter them in the box below..

10. If you would like us to contact you in relation to this survey please leave your details below

Whakatane Aquatic Centre Customer Satisfaction Survey
Cancel this survey >>

*
2. Overall, how do you rate the quality of the new facility?

*
4. Overall, how do you rate the quality of service?

*
7. Overall, how do you rate the cleanliness of the Aquatic Centre?