| Communication received prior to the clinic | | | | |
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| Site of the clinic | | | | |
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| Time waiting in line | | | | |
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| Organization of clinic | | | | |
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| Customer Service | | | | |
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| Expertise of staff members | | | | |
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| Communication while at clinic | | | | |
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| Length of time at clinic | | | | |
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| Communication after the clinic | | | | |
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| Overall impression | | | | |
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