Davyhulme Medical Centre Patient Participation Group Survey

Welcome to the Davyhulme Medical Centre’s first survey. This has been put together by the Patient Participation Group working in conjunction with the surgery staff.

This quick survey will help us understand how we can improve access at the surgery.

1. When booking an appointment please rank the following in order of importance
(1 Most Important - 3 Least Important):

	1	2	3
Continuity with a GP you know	*When booking an appointment please rank the following in order of importance (1 Most Important - 3 Least Important): Continuity with a GP you know 1	Continuity with a GP you know 2	Continuity with a GP you know 3
Ability to get an appointment at a particular time of day	Ability to get an appointment at a particular time of day 1	Ability to get an appointment at a particular time of day 2	Ability to get an appointment at a particular time of day 3
Waiting time for appointment	Waiting time for appointment 1	Waiting time for appointment 2	Waiting time for appointment 3

2. I find it easy to get through to the surgery by telephone.

I find it easy to get through to the surgery by telephone. Strongly Agree

Agree

Undecided

Disagree

Strongly Disagree

3. The surgery opens from 8.30 until 18.30 Monday to Friday. Surgeries run from 08.40 until 11.40 and from 14.00 until 18.00. Within these core hours which times would you most like to be able to book an appointment. Please rank the following in order of importance
(1 Most Important - 5 Least Important):

	1	2	3	4	5
Early morning	*The surgery opens from 8.30 until 18.30 Monday to Friday. Surgeries run from 08.40 until 11.40 and from 14.00 until 18.00. Within these core hours which times would you most like to be able to book an appointment. Please rank the following in order of importance (1 Most Important - 5 Least Important): Early morning 1	Early morning 2	Early morning 3	Early morning 4	Early morning 5
Late morning	Late morning 1	Late morning 2	Late morning 3	Late morning 4	Late morning 5
Lunchtime	Lunchtime 1	Lunchtime 2	Lunchtime 3	Lunchtime 4	Lunchtime 5
Early afternoon	Early afternoon 1	Early afternoon 2	Early afternoon 3	Early afternoon 4	Early afternoon 5
Late afternoon	Late afternoon 1	Late afternoon 2	Late afternoon 3	Late afternoon 4	Late afternoon 5

4. We currently offer a range of appointments for example face to face consultations which are available on the day for more urgent matters, bookable in advance or by telephone. Please rank these in order of importance
(1 Most Important - 4 Least Important):

	1	2	3	4
Telephone appointments	*We currently offer a range of appointments for example face to face consultations which are available on the day for more urgent matters, bookable in advance or by telephone. Please rank these in order of importance (1 Most Important - 4 Least Important): Telephone appointments 1	Telephone appointments 2	Telephone appointments 3	Telephone appointments 4
On the day appointments	On the day appointments 1	On the day appointments 2	On the day appointments 3	On the day appointments 4
Appointments bookable 2-5 days in advance	Appointments bookable 2-5 days in advance 1	Appointments bookable 2-5 days in advance 2	Appointments bookable 2-5 days in advance 3	Appointments bookable 2-5 days in advance 4
Appointments bookable over a week in advance	Appointments bookable over a week in advance 1	Appointments bookable over a week in advance 2	Appointments bookable over a week in advance 3	Appointments bookable over a week in advance 4

5. Patients are currently able to book appointments by telephone or in person, we are keen to explore if other methods would be beneficial. Please rank the following in order of importance
(1 Most Important - 3 Least Important):

	1	2	3
By telephone	*Patients are currently able to book appointments by telephone or in person, we are keen to explore if other methods would be beneficial. Please rank the following in order of importance (1 Most Important - 3 Least Important): By telephone 1	By telephone 2	By telephone 3
In person at reception desk	In person at reception desk 1	In person at reception desk 2	In person at reception desk 3
Via the internet	Via the internet 1	Via the internet 2	Via the internet 3

6. What other services would you like to see the practice offer (eg blood tests, physiotherapy, chiropody etc)?

What other services would you like to see the practice offer (eg blood tests, physiotherapy, chiropody etc)?

Davyhulme Medical Centre Patient Participation Group SurveyExit this survey

1. When booking an appointment please rank the following in order of importance (1 Most Important - 3 Least Important):

2. I find it easy to get through to the surgery by telephone.

4. We currently offer a range of appointments for example face to face consultations which are available on the day for more urgent matters, bookable in advance or by telephone. Please rank these in order of importance(1 Most Important - 4 Least Important):

5. Patients are currently able to book appointments by telephone or in person, we are keen to explore if other methods would be beneficial. Please rank the following in order of importance(1 Most Important - 3 Least Important):

6. What other services would you like to see the practice offer (eg blood tests, physiotherapy, chiropody etc)?

Davyhulme Medical Centre Patient Participation Group Survey
Exit this survey

1. When booking an appointment please rank the following in order of importance
(1 Most Important - 3 Least Important):

4. We currently offer a range of appointments for example face to face consultations which are available on the day for more urgent matters, bookable in advance or by telephone. Please rank these in order of importance
(1 Most Important - 4 Least Important):

5. Patients are currently able to book appointments by telephone or in person, we are keen to explore if other methods would be beneficial. Please rank the following in order of importance
(1 Most Important - 3 Least Important):