Pioneer Catalog Customer Satisfaction Survey

1. How often do you use the Sump Pioneer library Catalog?

How often do you use the Sump Pioneer library Catalog? Daily

Weekly

Monthly

Occasionally

Never

2. Your age?:

Your age?: 0-12

13-18

19-35

36-50

51-65

66+

3. How often do you. . .

	daily	weekly	monthly	occasionally	never
Place holds	*How often do you. . . Place holds daily	Place holds weekly	Place holds monthly	Place holds occasionally	Place holds never
Renew items	Renew items daily	Renew items weekly	Renew items monthly	Renew items occasionally	Renew items never
Check your record online	Check your record online daily	Check your record online weekly	Check your record online monthly	Check your record online occasionally	Check your record online never
Use your personal lists	Use your personal lists daily	Use your personal lists weekly	Use your personal lists monthly	Use your personal lists occasionally	Use your personal lists never
Search online for books or other items	Search online for books or other items daily	Search online for books or other items weekly	Search online for books or other items monthly	Search online for books or other items occasionally	Search online for books or other items never
Check out materials in a library	Check out materials in a library daily	Check out materials in a library weekly	Check out materials in a library monthly	Check out materials in a library occasionally	Check out materials in a library never
Receive notifications from Pioneer	Receive notifications from Pioneer daily	Receive notifications from Pioneer weekly	Receive notifications from Pioneer monthly	Receive notifications from Pioneer occasionally	Receive notifications from Pioneer never

4. How satisfied are you with

	very satisfied	satisfied	neutral	unsatisfied	very satisfied	doesn't apply
Placing holds	*How satisfied are you with Placing holds very satisfied	Placing holds satisfied	Placing holds neutral	Placing holds unsatisfied	Placing holds very satisfied	Placing holds doesn't apply
Renewing items	Renewing items very satisfied	Renewing items satisfied	Renewing items neutral	Renewing items unsatisfied	Renewing items very satisfied	Renewing items doesn't apply
Checking your record online	Checking your record online very satisfied	Checking your record online satisfied	Checking your record online neutral	Checking your record online unsatisfied	Checking your record online very satisfied	Checking your record online doesn't apply
Using your personal lists	Using your personal lists very satisfied	Using your personal lists satisfied	Using your personal lists neutral	Using your personal lists unsatisfied	Using your personal lists very satisfied	Using your personal lists doesn't apply
Searching online for books or other items	Searching online for books or other items very satisfied	Searching online for books or other items satisfied	Searching online for books or other items neutral	Searching online for books or other items unsatisfied	Searching online for books or other items very satisfied	Searching online for books or other items doesn't apply
Checking out materials in a library	Checking out materials in a library very satisfied	Checking out materials in a library satisfied	Checking out materials in a library neutral	Checking out materials in a library unsatisfied	Checking out materials in a library very satisfied	Checking out materials in a library doesn't apply

5. Have you asked the library staff questions about the new Pioneer library catalog?
Yes
No

Have you asked the library staff questions about the new Pioneer library catalog? Yes No Yes

6. If yes, how satisfied were you with the answers you received?

If yes, how satisfied were you with the answers you received? very satisfied

satisfied

neutral

unsatisfied

very unsatisfied

doesn't apply

7. What do you like most about the Sump Pioneer catalog?

What do you like most about the Sump Pioneer catalog?

8. How could we improve the Sump Pioneer Catalog?

How could we improve the Sump Pioneer Catalog?