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1. Charlotte-Mecklenburg Planning Department

Our mission is to help the community in understanding and dealing with growth, development and conservation issues. We are working to carry out our mission by providing citizens with prompt, high quality service.

Your comments are important to us. Please share them with us by completing and returning this form. All information is reviewed as information for measuring and improving our service.

Debra Campbell
Planning Director

1. Your Information:

Your Information: Name:
Phone Number:

2. Method of Contact;

Method of Contact; Telephone

Letter

In Person

Public Meeting

Web / E-mail

3. Method of Contact:

	Yes	No
I was treated courteously and professionally:	*Method of Contact: I was treated courteously and professionally: Yes	I was treated courteously and professionally: No
Service was provided in a timely manner:	Service was provided in a timely manner: Yes	Service was provided in a timely manner: No
Were your questions answered?	Were your questions answered? Yes	Were your questions answered? No
Was your problem solved?	Was your problem solved? Yes	Was your problem solved? No
Was your problem solved?	Was your problem solved? Yes	Was your problem solved? No
If the problem was not solved, I was told options	If the problem was not solved, I was told options Yes	If the problem was not solved, I was told options No

4. How would you rate the Planning Department's overall Customer Service?

How would you rate the Planning Department's overall Customer Service? 5-High

1-Low

5. Nature of your contact with us:

Nature of your contact with us:

6. If a member of our staff provided you with especially outstanding service please let us know his or her name.

If a member of our staff provided you with especially outstanding service please let us know his or her name.

7. Suggestions/Comments:

Suggestions/Comments:

8. If you would like to discuss this further please write below, write to the address in the top right column or call us at 704-336-2205.

If you would like to discuss this further please write below, write to the address in the top right column or call us at 704-336-2205.

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1. Charlotte-Mecklenburg Planning Department

How are we doing?
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