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Your Current Call Management
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1.
How important do you rank the value of good enquiry handling in your business?
(Required.)
Very important
Important
Average
Low
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2.
What type of practice are you?
(Required.)
Home based aesthetic practice
Satellite practice
Medium fixed base practice working 4/5 days a week
Full time aesthetic clinic
Plastic Surgery Practice
Clinic with more than one branch
Other (please specify)
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3.
How are you currently answering your calls?:
(Required.)
Yourself via mobile telephone
Receptionist
Call Handling Service
Yourself via land line
Shared/communal receptionist
4.
Do you know how long you have create a great first impression?
0-5 seconds
6-10 seconds
11-15 seconds
16-20
20+
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5.
Do your clients find that their call:
(Required.)
Gets straight through within 5 rings
Gets through after 5 rings
Often goes to answer machine
Often rings out with no response
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6.
What hours are your phones covered?:
(Required.)
Regular office hours: 09:00 - 17:00 Monday to Friday
Regular extended hours including evenings and weekends
Part time
Some extended hours
7.
Do you have the time to service a new enquiry thoroughly (i.e to spend 10 minutes on the call)?
Yes
No
33%
