http://supportzone.energy.sungard.com
Customer Service Experience Survey
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Please rate your most recent experience with our customer support team/member:
Please rate your most recent experience with our customer support team/member:
5 = Extremely Satisfied
4
3
2
1 = Extremely Dissatisfied
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Please rate the quality of the resolution provided.
Please rate the quality of the resolution provided.
5 = Provided solution that was better than expected
4 = Solved my problem
3 = Provided a temporary solution
2 = Partially solved my problem
1 = Did not solve my problem
Don't Know
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How knowledgeable was the consultant toward understanding the issue?
How knowledgeable was the consultant toward understanding the issue?
5 = Extremely Knowledgeable
4
3
2
1 = Not Knowledgeable
Don't know
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Please provide explanation for your rating and/or supporting comments.
Please provide explanation for your rating and/or supporting comments.
Support Consultant Name (optional)
Support Consultant Name (optional)
Issue # (Optional)
Issue # (Optional)
Description of issue (Optional)
Description of issue (Optional)
*
Company Name
Company Name
Your Name (Optional)
Your Name (Optional)
Additional comments about your recent experience (Optional)
Additional comments about your recent experience (Optional)
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