Financial Aid Website Survey

1. What is your student classification?

What is your student classification? Freshman

Sophomore

Junior

Senior

Graduate

2. Gender:

Gender: Male

Female

3. How long was your wait in minutes?

How long was your wait in minutes? 1 to 2

3 to 4

5 to 10

11 to 15

more than 15 minutes

4. How friendly and courteous was your financial aid representative to you?

How friendly and courteous was your financial aid representative to you? Poor

Above Poor

Good

Great

Excellent

5. Did your financial aid representative explain your issue thoroughly?

Did your financial aid representative explain your issue thoroughly? Poor

Above Poor

Good

Great

Excellent

6. Do you know the name of the person that assisted you?

Do you know the name of the person that assisted you? Yes

7. Would you like a representative from the Financial Aid Office to contact you about your visit?

Would you like a representative from the Financial Aid Office to contact you about your visit? Yes

If you have selected ‘YES’- for our office to better serve you please e-mail: financialaid@lamar.edu Your email will be forwarded to one of the directors for review.

8. Please rate the helpfulness of the financial aid staff when answering your phone call.

Please rate the helpfulness of the financial aid staff when answering your phone call. Poor

Above Poor

Good

Great

Excellent

9. Were you greeted in a courteous and polite manner?

Were you greeted in a courteous and polite manner? Yes

10. Comments about calling the Financial Aid Office:

Comments about calling the Financial Aid Office:

11. Please rate the helpfulness of the financial aid staff when you visited.

Please rate the helpfulness of the financial aid staff when you visited. Poor

Above Poor

Good

Great

Excellent

12. Comments about visiting the Financial Aid Office:

Comments about visiting the Financial Aid Office:

13. How many times have you visited the Lamar Financial Aid web page in the past year?

How many times have you visited the Lamar Financial Aid web page in the past year? 1 to 2

3 to 4

5 to 10

11 to 15

more than 15 times

14. Please rate the helpfulness of the Financial Aid web page?

Please rate the helpfulness of the Financial Aid web page? Poor

Above Poor

Good

Great

Excellent

15. Comments about the helpfulness of the Financial Aid web page:

Comments about the helpfulness of the Financial Aid web page:

16. Please rate your overall satisfaction with the Financial Aid Office at Lamar University.

Please rate your overall satisfaction with the Financial Aid Office at Lamar University. Poor

Above Poor

Good

Great

Excellent

17. General comments about the Financial Aid Office at Lamar University:

General comments about the Financial Aid Office at Lamar University:

18. Please indicate the reason for your visit (check all that applies):

Please indicate the reason for your visit (check all that applies): How to apply

Find out about loans

Submit Forms

Check eligibility

Submit/Check on waiver

Check on awards

Find out about work study

Find out about scholarships

Questions about a bill

Was told by staff to come by

Notified by email of change to Financial Aid

19. As a result of your Financial Aid Office visit, were your questions answered?

As a result of your Financial Aid Office visit, were your questions answered? Yes

20. Please check the appropriate answer to your financial aid use of on-line resources:

Please check the appropriate answer to your financial aid use of on-line resources: Did not know that you could apply and check your award on-line

Was aware of on-line resources but prefer to get answers in person

Did check on-line, but it creates questions that I need answered in person

Always use on-line resources, but I sometimes need to drop off a form

21. If you left a message for someone was your call returned in a prompt manner (within 24 hours)?

If you left a message for someone was your call returned in a prompt manner (within 24 hours)? Yes

22. Did you know that you can access your financial aid information, awards, and required documentation online by accessing your my.Lamar email account?

Did you know that you can access your financial aid information, awards, and required documentation online by accessing your my.Lamar email account? Yes

Financial Aid Website Survey
Exit this survey

1. Default Section

1. What is your student classification?

2. Gender:

3. How long was your wait in minutes?

4. How friendly and courteous was your financial aid representative to you?

5. Did your financial aid representative explain your issue thoroughly?

6. Do you know the name of the person that assisted you?

7. Would you like a representative from the Financial Aid Office to contact you about your visit?

8. Please rate the helpfulness of the financial aid staff when answering your phone call.

9. Were you greeted in a courteous and polite manner?

10. Comments about calling the Financial Aid Office:

11. Please rate the helpfulness of the financial aid staff when you visited.

12. Comments about visiting the Financial Aid Office:

13. How many times have you visited the Lamar Financial Aid web page in the past year?

14. Please rate the helpfulness of the Financial Aid web page?

15. Comments about the helpfulness of the Financial Aid web page:

16. Please rate your overall satisfaction with the Financial Aid Office at Lamar University.

17. General comments about the Financial Aid Office at Lamar University:

18. Please indicate the reason for your visit (check all that applies):

19. As a result of your Financial Aid Office visit, were your questions answered?

20. Please check the appropriate answer to your financial aid use of on-line resources:

21. If you left a message for someone was your call returned in a prompt manner (within 24 hours)?

22. Did you know that you can access your financial aid information, awards, and required documentation online by accessing your my.Lamar email account?

Financial Aid Website SurveyExit this survey

1. Default Section

1. What is your student classification?

2. Gender:

3. How long was your wait in minutes?

4. How friendly and courteous was your financial aid representative to you?

5. Did your financial aid representative explain your issue thoroughly?

6. Do you know the name of the person that assisted you?

7. Would you like a representative from the Financial Aid Office to contact you about your visit?

8. Please rate the helpfulness of the financial aid staff when answering your phone call.

9. Were you greeted in a courteous and polite manner?

10. Comments about calling the Financial Aid Office:

11. Please rate the helpfulness of the financial aid staff when you visited.

12. Comments about visiting the Financial Aid Office:

13. How many times have you visited the Lamar Financial Aid web page in the past year?

14. Please rate the helpfulness of the Financial Aid web page?

15. Comments about the helpfulness of the Financial Aid web page:

16. Please rate your overall satisfaction with the Financial Aid Office at Lamar University.

17. General comments about the Financial Aid Office at Lamar University:

18. Please indicate the reason for your visit (check all that applies):

19. As a result of your Financial Aid Office visit, were your questions answered?

20. Please check the appropriate answer to your financial aid use of on-line resources:

21. If you left a message for someone was your call returned in a prompt manner (within 24 hours)?

22. Did you know that you can access your financial aid information, awards, and required documentation online by accessing your my.Lamar email account?

Financial Aid Website Survey
Exit this survey