NRVCS Consumer Satisfaction Survey - May 2012 1. Question Title * 1. I am a: Consumer Family member (Parent or Legal Guardian) Question Title * 2. Please choose the NRVCS program/service you wish to evaluate. (Note: You must complete a separate survey(s) if you wish to evaluate more than one program/service.) Access (Emergency) Services AFS Crisis Stabilization Adult Group Homes After Care/Relapse Prevention Against All Odds Clubhouse Bridge Program Adult Case Management CARES Child Case Management Crisis Intervention (Children) Host Home (Adults) Early Intervention ECHO Employee Assistance Program Equine Therapy (Children) Fairview Home FLASH support group In-Home Services (Children) ICT KPACT (Children) Mental Health Supports (Adults) Mental Health Supports (Children) New Horizons Crisis Stabilization New Life Recovery Center Outpatient (Adults) Outpatient (Children) PACT Team Pointe West Club Preschool Services Prevention Services Psychiatric Services (Adults) Psychiatric Services (Children) Raft Crisis Hotline School-Based Services Special Deliveries Stepping Stones Transportation (Community Transit) Virginia Wounded Warrior Program Question Title * 3. I like the services that I receive here. Strongly Agree Agree Neutral Disagree Strongly Disagree Does Not Apply Question Title * 4. If I had other choices, I would still get services from this agency. Strongly Agree Agree Neutral Disagree Strongly Disagree Does Not Apply Question Title * 5. I would recommend this agency to a friend or family member. Strongly Agree Agree Neutral Disagree Strongly Disagree Does Not Apply Question Title * 6. The location of services is convenient (parking, public transportation, distance, etc.). Strongly Agree Agree Neutral Disagree Strongly Disagree Does Not Apply Question Title * 7. Staff here believe that I can grow, change, and recover. Strongly Agree Agree Neutral Disagree Strongly Disagree Does Not Apply Question Title * 8. I feel comfortable asking questions about my services, treatment, or medication. Strongly Agree Agree Neutral Disagree Strongly Disagree Does Not Apply Question Title * 9. I feel free to complain about my services. Strongly Agree Agree Neutral Disagree Strongly Disagree Does Not Apply Question Title * 10. I was given information about my rights. Strongly Agree Agree Neutral Disagree Strongly Disagree Does Not Apply Question Title * 11. Staff help me obtain information I need to better manage my problems. Strongly Agree Agree Neutral Disagree Strongly Disagree Does Not Apply Question Title * 12. Staff support me in making my own decisions. Strongly Agree Agree Neutral Disagree Strongly Disagree Does Not Apply Question Title * 13. Staff are sensitive to my upbrining and beliefs, and are accepting of those. Strongly Agree Agree Neutral Disagree Strongly Disagree Next