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Cocoon survey
Thank-you for taking the time to participate in The Cocoon Customer Service Survey
1
. Please rate the service you have received from your Cocoon Telephone Support Team during the last 6 months.
Excellent
Good
Poor
N/A
Time to answer call
Please rate the service you have received from your Cocoon Telephone Support Team during the last 6 months. Time to answer call Excellent
Time to answer call Good
Time to answer call Poor
Time to answer call N/A
Ability to identify and resolve issue
Ability to identify and resolve issue Excellent
Ability to identify and resolve issue Good
Ability to identify and resolve issue Poor
Ability to identify and resolve issue N/A
Updates given
Updates given Excellent
Updates given Good
Updates given Poor
Updates given N/A
Courtesy
Courtesy Excellent
Courtesy Good
Courtesy Poor
Courtesy N/A
Overall service
Overall service Excellent
Overall service Good
Overall service Poor
Overall service N/A
2
. Please let us know about your experience with your Cocoon Account Manager during the last 6 months.
Excellent
Good
Poor
N/A
Courtesy
Please let us know about your experience with your Cocoon Account Manager during the last 6 months. Courtesy Excellent
Courtesy Good
Courtesy Poor
Courtesy N/A
Relationship built
Relationship built Excellent
Relationship built Good
Relationship built Poor
Relationship built N/A
Integrity
Integrity Excellent
Integrity Good
Integrity Poor
Integrity N/A
Industry knowledge
Industry knowledge Excellent
Industry knowledge Good
Industry knowledge Poor
Industry knowledge N/A
Overall service
Overall service Excellent
Overall service Good
Overall service Poor
Overall service N/A
3
. Please rate the service you have received from your Cocoon Consultant during the last 6 months.
Excellent
Good
Poor
N/A
Technical knowledge
Please rate the service you have received from your Cocoon Consultant during the last 6 months. Technical knowledge Excellent
Technical knowledge Good
Technical knowledge Poor
Technical knowledge N/A
Trust to deliver
Trust to deliver Excellent
Trust to deliver Good
Trust to deliver Poor
Trust to deliver N/A
Relationship built
Relationship built Excellent
Relationship built Good
Relationship built Poor
Relationship built N/A
Courtesy
Courtesy Excellent
Courtesy Good
Courtesy Poor
Courtesy N/A
Overall service
Overall service Excellent
Overall service Good
Overall service Poor
Overall service N/A
4
. What areas of your business are you focusing on during 2010?
Yes
Maybe
No
N/A
Financial Systems
What areas of your business are you focusing on during 2010? Financial Systems Yes
Financial Systems Maybe
Financial Systems No
Financial Systems N/A
Business Processes
Business Processes Yes
Business Processes Maybe
Business Processes No
Business Processes N/A
Enterprise Asset Management
Enterprise Asset Management Yes
Enterprise Asset Management Maybe
Enterprise Asset Management No
Enterprise Asset Management N/A
Integration
Integration Yes
Integration Maybe
Integration No
Integration N/A
Support
Support Yes
Support Maybe
Support No
Support N/A
Training
Training Yes
Training Maybe
Training No
Training N/A
Other (please specify)
5
. We are looking put together a series of educational sessions throughout 2011. Please let us
know if there are any particular areas that you are interested in (e.g iXBRL Submissions)
We are looking put together a series of educational sessions throughout 2011. Please let us know if there are any particular areas that you are interested in (e.g iXBRL Submissions)
6
. Please let us know if you found the information that you required on our Website?
Yes
No
N/A
Product information
Please let us know if you found the information that you required on our Website? Product information Yes
Product information No
Product information N/A
Training information
Training information Yes
Training information No
Training information N/A
Upcoming events
Upcoming events Yes
Upcoming events No
Upcoming events N/A
Document downloads
Document downloads Yes
Document downloads No
Document downloads N/A
News
News Yes
News No
News N/A
7
. Please let us know if there is any additional content that you would like to see on our
website?
Please let us know if there is any additional content that you would like to see on our website?
8
. Based on your experience, would you recommend Cocoon to other companies?
Based on your experience, would you recommend Cocoon to other companies?
Yes
No
9
. Based on your experience, would you be willing to supply a
testimonial?
Based on your experience, would you be willing to supply a testimonial?
Yes
No
10
. Your feedback is very important to us - Please add any other comments and suggestions
so that we can improve our service to you.
Your feedback is very important to us - Please add any other comments and suggestions so that we can improve our service to you.
11
. We respect that you may wish to remain anonymous, so you may leave this next
section blank. However, if you would like a response to your comments, please
provide your details, and we will reply to you personally.
We respect that you may wish to remain anonymous, so you may leave this next section blank. However, if you would like a response to your comments, please provide your details, and we will reply to you personally.
Name:
Company:
Telephone
E mail address
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