Customer Satisfaction Survey

Thank you for taking the time to complete our short survey. Please note that if you submit a testimonial to us using this form, then you agree that we may publish your testimonial, together with your name and organisation on the Caltag Medsystems website (www.caltagmedsystems.co.uk).

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* 1. How easy did you find it to obtain the product details you needed to place the order? If you found it hard, why?

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* 2. How easy did you find placing your last order with Caltag Medsystems?

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* 3. How satisfied are you overall with our customer service?

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* 4. How frequently do you purchase from Caltag Medsystems?

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* 5. If you have had any problems with products ordered from Caltag Medsystems, how satisfied were you with the way Caltag Medsystems deal with this?

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* 6. If you answered that you have had problems in question 5, and they are still outstanding, please can you provide us with product details and your email address, and we will try our best to resolve this situation.

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* 7. Do you use other companies to purchase your life science reagents in addition to Caltag Medsystems? If yes, how do we compare to them?

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* 8. How likely is it that you would recommend Caltag Medsystems to a colleague?

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* 9. Is there anything else, not mentioned above, that we could do, to make your experience of purchasing from Caltag Medsystems as easy as possible?

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* 10. Thank you for taking the time to complete our survey! Positive comments make our day, and let us know we're going in the right direction. Hearing complaints helps us to improve and offer you a better service next time.

We'd like to follow up on all feedback, good or bad. If you would like us to contact you about your feedback, please leave your contact details below, including:
- Full name
- Organisation
- Email address
- Contact phone number

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