Colonial General Insurance Agency Feedback Survey
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1
. How helpful were the customer service representatives at Colonial General Insurance?
How helpful were the customer service representatives at Colonial General Insurance?
Extremely helpful
Very helpful
Moderately helpful
Slightly helpful
Not at all helpful
2
. How responsive is Colonial General Insurance?
How responsive is Colonial General Insurance?
Extremely responsive
Very responsive
Moderately responsive
Slightly responsive
Not at all responsive
3
. What changes would most improve our services?
What changes would most improve our services?
4
. What do you like most about our services?
What do you like most about our services?
5
. Compared to our competitors, is our service quality better, worse, or about the same?
Compared to our competitors, is our service quality better, worse, or about the same?
Much better
Somewhat better
Slightly better
About the same
Slightly worse
Somewhat worse
Much worse
6
. Compared to our competitors, are our prices more reasonable, less reasonable, or about the same?
Compared to our competitors, are our prices more reasonable, less reasonable, or about the same?
Much more reasonable
Somewhat more reasonable
Slightly more reasonable
About as reasonable
Slightly less reasonable
Somewhat less reasonable
Much less reasonable
7
. How well do the customer service representatives at Colonial General Insurance answer your questions?
How well do the customer service representatives at Colonial General Insurance answer your questions?
Extremely well
Very well
Moderately well
Slightly well
Not at all well
8
. What would make you more likely to use Colonial General in the future?
What would make you more likely to use Colonial General in the future?
9
. How easy is it to find the information you are looking for on our website?
How easy is it to find the information you are looking for on our website?
Extremely easy
Very easy
Moderately easy
Slightly easy
Not at all easy
10
. How clear is the information available on our website?
How clear is the information available on our website?
Extremely clear
Very clear
Moderately clear
Slightly clear
Not at all clear
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