The Spa at SBA 3Q 2010

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1. Ease of scheduling appointment

	Poor	Fair	Good	Excellent	N/A
1	*Ease of scheduling appointment 1 Poor	1 Fair	1 Good	1 Excellent	1 N/A

2. Ability of getting an appointment when you wanted

	Poor	Fair	Good	Excellent	N/A
2	*Ability of getting an appointment when you wanted 2 Poor	2 Fair	2 Good	2 Excellent	2 N/A

3. Courtesy of person who scheduled your appointment

	Poor	Fair	Good	Excellent	N/A
3	*Courtesy of person who scheduled your appointment 3 Poor	3 Fair	3 Good	3 Excellent	3 N/A

4. Our helpfulness on the telephone

	Poor	Fair	Good	Excellent	N/A
4	*Our helpfulness on the telephone 4 Poor	4 Fair	4 Good	4 Excellent	4 N/A

5. Our promptness in returning your phone calls for an appointment

	Poor	Fair	Good	Excellent	N/A
5	*Our promptness in returning your phone calls for an appointment 5 Poor	5 Fair	5 Good	5 Excellent	5 N/A