Online Customer Service Survey
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1. Default Section
1
. What was the nature of your visit or contact with the county?
What was the nature of your visit or contact with the county?
Seeking general information
Meeting with a county staff member
Applying for a permit
Paying a fee, bill or other charge
Submitting a plan for review
Registering for a service or program
Requesting a service
Applying for a job
Seeking a volunteer position
Other (please specify)
2
. Was your contact:
Was your contact:
In person
Via telephone
Using the county website
3
. Which office/department did you contact?
County Administration
Community Services
Environmental & Development Services
Financial & Management Services
Fire & Life Safety
General Services
Constitutional Officers
Please choose one:
Board of Supervisors
County Administrator
Office of Economic Development
Planning Division
Public Information Office
Real Estate Assessment
Which office/department did you contact? Please choose one: County Administration
General Administration
Libraries
Parks & Recreation
Housing
Children & Family Services
Juvenile Services
Special Programs
Video Services
Tourism & Events
Community Services
General Administration
Utilities
Waste Management
Mosquito Control
Building Regulation
Development & Compliance
Stormwater Management
Environmental & Development Services
General Administration
Budget & Financial Reporting
Fiscal Accounting Services
Purchasing
Human Resources
Computer Support Services
E-911 Emergency Communications
Financial & Management Services
General Administration
Fire & Rescue Operations
Prevention & Community Safety
Special Operations
Emergency Management
Animal Control
Fire & Life Safety
General Administration
Grounds Maintenance
Free Yorktown Trolley
Freight Shed
General Services
Courts
Commissioner of the Revenue
Treasurer
Sheriff
Commonwealth's Attorney
Constitutional Officers
Other (please specify)
4
. How would you rate your overall experience with the county?
How would you rate your overall experience with the county?
Excellent
Good
Average
Poor
5
. Was staff courteous and helpful?
Was staff courteous and helpful?
Yes
No
6
. Did we listen attentively to your request?
Did we listen attentively to your request?
Yes
No
7
. Were you quickly referred to the right person or office to handle your request?
Were you quickly referred to the right person or office to handle your request?
Yes
No
8
. Did we thoroughly answer your questions?
Did we thoroughly answer your questions?
Yes
No
9
. Did we volunteer information on related questions you didn't know to ask?
Did we volunteer information on related questions you didn't know to ask?
Yes
No
N/A
10
. Was the service or information provided in a timely manner?
Was the service or information provided in a timely manner?
Yes
No
11
. Did we offer other suggestions or alternatives to assist you?
Did we offer other suggestions or alternatives to assist you?
Yes
No
N/A
12
. Did we give you our undivided attention while assisting you?
Did we give you our undivided attention while assisting you?
Yes
No
13
. Did we follow up with you when necessary?
Did we follow up with you when necessary?
Yes
No
N/A
14
. If you answered no to any of the above, please explain.
If you answered no to any of the above, please explain.
15
. Please use the space below for additional comments. Your feedback and input is greatly appreciated.
Please use the space below for additional comments. Your feedback and input is greatly appreciated.
16
. Your contact information (optional)
Your contact information (optional)
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