Baltimore Humane Society Customer Service SurveyBaltimore Humane Society Customer Service Survey

1. Please provide the following information:

Please provide the following information: Name:
Company:
Address:
Address 2:
City/Town:
State:
ZIP:
Country:
Email Address:
Phone Number:

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2. Have you ever visited the Baltimore Humane Society before?

Have you ever visited the Baltimore Humane Society before? Yes

No

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3. Have you ever adopted an animal from BHS before today?

Have you ever adopted an animal from BHS before today? Yes

No

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4. What was your reason for visiting the Baltimore Humane Society shelter?

What was your reason for visiting the Baltimore Humane Society shelter? Just to visit the dogs/cats/small animals

See our facilities

Surrender a Pet

Cemetery/Funeral Services

To Foster or find out about fostering a pet

To Adopt or find out about adopting a pet

To Donate or find out about donating to BHS

To Volunteer or find out about volunteering

To Spay/Neuter a pet or find out about spay/neuter services

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5. Did the shelter representative do the following...

Did the shelter representative do the following... Help you immediately upon your arrival

Ask if you would like some help or offer their help

Point you to the correct department or person

Answer any questions pertaining to the reason for your visit

Look professional

Have a welcoming demeanor

Have an upbeat attitude

Seem willing to help

Other (please specify)

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6. Were your questions pertaining to your visit answered adequately?

Were your questions pertaining to your visit answered adequately? Yes

No

7. If you used our Spay/Neuter Clinic, how would you rate our customer service from 1-10, 10 being the best?

If you used our Spay/Neuter Clinic, how would you rate our customer service from 1-10, 10 being the best? 1

2

3

4

5

6

7

8

9

10

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8. Would you come back to the Humane Society again or recommend BHS to another person?

Would you come back to the Humane Society again or recommend BHS to another person? Yes

No

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9. Overall, how satisfied were you with our customer service?

Overall, how satisfied were you with our customer service? A. Excellent

B. Good

C. Average

D. Fair

E. Poor

10. The Baltimore Humane Society prides itself on protecting, saving, and caring for unwanted or homeless animals. However, we strongly rely on the public to continue to find these pets forever homes. Please use this space to add any additional comments, recommendations, or notes that you find to be helpful:

The Baltimore Humane Society prides itself on protecting, saving, and caring for unwanted or homeless animals. However, we strongly rely on the public to continue to find these pets forever homes. Please use this space to add any additional comments, recommendations, or notes that you find to be helpful: