Student Advice Service - feedback form Survey

Any information or feedback that you give will be confidential to the Student Advice Service, and will be covered by our confidentiality policy. Your feedback will not have a negative impact on any support you receive in the future, should you seek it.

1. If you wish to give any personal details (e.g. name, college, gender, ethnicity, etc), please enter them below. Such details will enable us to evaluate any variance in the quality of our service for different groups of people. We would only use this information to improve the service that we offer.

If you wish to give any personal details (e.g. name, college, gender, ethnicity, etc), please enter them below. Such details will enable us to evaluate any variance in the quality of our service for different groups of people. We would only use this information to improve the service that we offer.

*
2. How did you hear about the Student Advice Service?

How did you hear about the Student Advice Service? Email advertisement

OUSU website

Poster/postcard

College Welfare Officer

Friend

College staff

Departmental staff

Other (please specify)

*
3. Please give the names of the person or people with whom you had contact:

Please give the names of the person or people with whom you had contact: VP (Welfare and Equal Opportunities) - Dani Quinn

VP (Access and Academic Affairs) - Jonny Medland

VP (Graduates) - Sarah Hutchinson

VP (Women) - Kat Wall

Student Advisor - Lisa Stokes-King

Prefer not to say

Other (please give the name(s))

4. How would you evaluate the following?

	Very good	Good	Neither good nor bad	Poor	Very poor	N/A
Helpfulness of the person I contacted	*How would you evaluate the following? Helpfulness of the person I contacted Very good	Helpfulness of the person I contacted Good	Helpfulness of the person I contacted Neither good nor bad	Helpfulness of the person I contacted Poor	Helpfulness of the person I contacted Very poor	Helpfulness of the person I contacted N/A
Warmth and friendliness of the person I contacted	Warmth and friendliness of the person I contacted Very good	Warmth and friendliness of the person I contacted Good	Warmth and friendliness of the person I contacted Neither good nor bad	Warmth and friendliness of the person I contacted Poor	Warmth and friendliness of the person I contacted Very poor	Warmth and friendliness of the person I contacted N/A
Usefulness of the advice given	Usefulness of the advice given Very good	Usefulness of the advice given Good	Usefulness of the advice given Neither good nor bad	Usefulness of the advice given Poor	Usefulness of the advice given Very poor	Usefulness of the advice given N/A
Promptness of the repsonse(s)	Promptness of the repsonse(s) Very good	Promptness of the repsonse(s) Good	Promptness of the repsonse(s) Neither good nor bad	Promptness of the repsonse(s) Poor	Promptness of the repsonse(s) Very poor	Promptness of the repsonse(s) N/A

Additional comments

5. Please use the box below to give your feedback on the service (examples of things on which you might wish to comment could include more detailed comments on helpfulness, timeliness, warmth, whether or not you would recommend the service to others or how we can effectively promote the service). Please feel free to comment any aspect of the service; we are happy to receive both positive and negative feedback, but would ask that it be constructive where possible.

Please use the box below to give your feedback on the service (examples of things on which you might wish to comment could include more detailed comments on helpfulness, timeliness, warmth, whether or not you would recommend the service to others or how we can effectively promote the service). Please feel free to comment any aspect of the service; we are happy to receive both positive and negative feedback, but would ask that it be constructive where possible.

6. Would you like to be contacted about any of the issues you raised in your feedback? If so, please leave your name and email address.
NB: You will normally by contacted by the Vice-President (Welfare and Equal Opportunities). Please indicate if you would like to be contacted by a different member of the service.

Would you like to be contacted about any of the issues you raised in your feedback? If so, please leave your name and email address. NB: You will normally by contacted by the Vice-President (Welfare and Equal Opportunities). Please indicate if you would like to be contacted by a different member of the service.

Student Advice Service - feedback form
Exit this survey

1. Student Advice Service - feedback

*
2. How did you hear about the Student Advice Service?

*
3. Please give the names of the person or people with whom you had contact:

4. How would you evaluate the following?

Student Advice Service - feedback formExit this survey

1. Student Advice Service - feedback

*2. How did you hear about the Student Advice Service?

*3. Please give the names of the person or people with whom you had contact:

4. How would you evaluate the following?

Student Advice Service - feedback form
Exit this survey

*
2. How did you hear about the Student Advice Service?

*
3. Please give the names of the person or people with whom you had contact: