NDD Satisfaction Survey
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1. NDD Satisfaction Survey

This is a survey designed to judge community satisfaction with services influenced through the Newark Downtown District organization.

Please take a moment to complete this survey so that we can continue to provide service that meets or exceeds your expectations.

This survey asks questions about your perception of Quality of Life, Safety and Security issues. Please complete all sections of the survey that apply to you.

Thank you for your time and input.

1. Please rate your level of satisfaction with each of the following downtown life issues:

	Very satisfied	Somewhat satisfied	Not very satisfied	Not at all satisfied	N/A
Parking Enforcement	Please rate your level of satisfaction with each of the following downtown life issues: Parking Enforcement Very satisfied	Parking Enforcement Somewhat satisfied	Parking Enforcement Not very satisfied	Parking Enforcement Not at all satisfied	Parking Enforcement N/A
Removal of vagrants & loiterers	Removal of vagrants & loiterers Very satisfied	Removal of vagrants & loiterers Somewhat satisfied	Removal of vagrants & loiterers Not very satisfied	Removal of vagrants & loiterers Not at all satisfied	Removal of vagrants & loiterers N/A
Sidewalk repairs	Sidewalk repairs Very satisfied	Sidewalk repairs Somewhat satisfied	Sidewalk repairs Not very satisfied	Sidewalk repairs Not at all satisfied	Sidewalk repairs N/A
Storefront maintenance & upkeep	Storefront maintenance & upkeep Very satisfied	Storefront maintenance & upkeep Somewhat satisfied	Storefront maintenance & upkeep Not very satisfied	Storefront maintenance & upkeep Not at all satisfied	Storefront maintenance & upkeep N/A
Limiting storefront advertising & signs	Limiting storefront advertising & signs Very satisfied	Limiting storefront advertising & signs Somewhat satisfied	Limiting storefront advertising & signs Not very satisfied	Limiting storefront advertising & signs Not at all satisfied	Limiting storefront advertising & signs N/A
Graffiti & Sticker removal	Graffiti & Sticker removal Very satisfied	Graffiti & Sticker removal Somewhat satisfied	Graffiti & Sticker removal Not very satisfied	Graffiti & Sticker removal Not at all satisfied	Graffiti & Sticker removal N/A
Replacement of broken lights	Replacement of broken lights Very satisfied	Replacement of broken lights Somewhat satisfied	Replacement of broken lights Not very satisfied	Replacement of broken lights Not at all satisfied	Replacement of broken lights N/A
Addition of more lighting	Addition of more lighting Very satisfied	Addition of more lighting Somewhat satisfied	Addition of more lighting Not very satisfied	Addition of more lighting Not at all satisfied	Addition of more lighting N/A
Power washing sidewalks	Power washing sidewalks Very satisfied	Power washing sidewalks Somewhat satisfied	Power washing sidewalks Not very satisfied	Power washing sidewalks Not at all satisfied	Power washing sidewalks N/A
Bus shelter maintenance & lighting	Bus shelter maintenance & lighting Very satisfied	Bus shelter maintenance & lighting Somewhat satisfied	Bus shelter maintenance & lighting Not very satisfied	Bus shelter maintenance & lighting Not at all satisfied	Bus shelter maintenance & lighting N/A
Availability & maintenance of sidewalk trash cans	Availability & maintenance of sidewalk trash cans Very satisfied	Availability & maintenance of sidewalk trash cans Somewhat satisfied	Availability & maintenance of sidewalk trash cans Not very satisfied	Availability & maintenance of sidewalk trash cans Not at all satisfied	Availability & maintenance of sidewalk trash cans N/A
Removal of commercial trash	Removal of commercial trash Very satisfied	Removal of commercial trash Somewhat satisfied	Removal of commercial trash Not very satisfied	Removal of commercial trash Not at all satisfied	Removal of commercial trash N/A
Cleanliness of vacant lots & buildings	Cleanliness of vacant lots & buildings Very satisfied	Cleanliness of vacant lots & buildings Somewhat satisfied	Cleanliness of vacant lots & buildings Not very satisfied	Cleanliness of vacant lots & buildings Not at all satisfied	Cleanliness of vacant lots & buildings N/A
Control of unlicensed vendors	Control of unlicensed vendors Very satisfied	Control of unlicensed vendors Somewhat satisfied	Control of unlicensed vendors Not very satisfied	Control of unlicensed vendors Not at all satisfied	Control of unlicensed vendors N/A

2. In the past year I have (check all that apply):

In the past year I have (check all that apply): Reported a lighting or safety problem

Reported a maintenance/cleanup problem

Been cited for a maintenance/cleanup item

Not had any crime issues

Reported a crime

Been the victim of a crime

3. Please briefly describe the nature of your issue(s) above.

Please briefly describe the nature of your issue(s) above.

4. Based on your past experience, would you report a similar condition to that agency again?

Based on your past experience, would you report a similar condition to that agency again? Yes

Not sure

5. Which of the following types of people did you interact with:

Which of the following types of people did you interact with: NDD Ambassador

9-1-1 dispatch

Police officer

Police detective

Code enforcement officer

Other (describe)

6. Please rate your experience with NDD Ambassadors.

	Very satisfied	Somewhat satisfied	Not very satisfied	Not at all satisfied
Professionalism & Courtesy	Please rate your experience with NDD Ambassadors. Professionalism & Courtesy Very satisfied	Professionalism & Courtesy Somewhat satisfied	Professionalism & Courtesy Not very satisfied	Professionalism & Courtesy Not at all satisfied
Attentiveness & Listening	Attentiveness & Listening Very satisfied	Attentiveness & Listening Somewhat satisfied	Attentiveness & Listening Not very satisfied	Attentiveness & Listening Not at all satisfied
Explanation of Process	Explanation of Process Very satisfied	Explanation of Process Somewhat satisfied	Explanation of Process Not very satisfied	Explanation of Process Not at all satisfied
Appearance	Appearance Very satisfied	Appearance Somewhat satisfied	Appearance Not very satisfied	Appearance Not at all satisfied
Response Time	Response Time Very satisfied	Response Time Somewhat satisfied	Response Time Not very satisfied	Response Time Not at all satisfied
Accuracy of Work	Accuracy of Work Very satisfied	Accuracy of Work Somewhat satisfied	Accuracy of Work Not very satisfied	Accuracy of Work Not at all satisfied
Overall Impression of service	Overall Impression of service Very satisfied	Overall Impression of service Somewhat satisfied	Overall Impression of service Not very satisfied	Overall Impression of service Not at all satisfied

7. If there are any other agencies you would like to rate, please do so below (Police Department, 911 Dispatch, Code Enforcement, etc.)

	Very satisfied	Somewhat satisfied	Not very satisfied	Not at all satisfied
Professionalism & Courtesy	If there are any other agencies you would like to rate, please do so below (Police Department, 911 Dispatch, Code Enforcement, etc.) Professionalism & Courtesy Very satisfied	Professionalism & Courtesy Somewhat satisfied	Professionalism & Courtesy Not very satisfied	Professionalism & Courtesy Not at all satisfied
Attentiveness & Listening	Attentiveness & Listening Very satisfied	Attentiveness & Listening Somewhat satisfied	Attentiveness & Listening Not very satisfied	Attentiveness & Listening Not at all satisfied
Explanation of Process	Explanation of Process Very satisfied	Explanation of Process Somewhat satisfied	Explanation of Process Not very satisfied	Explanation of Process Not at all satisfied
Appearance	Appearance Very satisfied	Appearance Somewhat satisfied	Appearance Not very satisfied	Appearance Not at all satisfied
Response Time	Response Time Very satisfied	Response Time Somewhat satisfied	Response Time Not very satisfied	Response Time Not at all satisfied
Accuracy of Work	Accuracy of Work Very satisfied	Accuracy of Work Somewhat satisfied	Accuracy of Work Not very satisfied	Accuracy of Work Not at all satisfied
Overall Impression of service	Overall Impression of service Very satisfied	Overall Impression of service Somewhat satisfied	Overall Impression of service Not very satisfied	Overall Impression of service Not at all satisfied

Agency rated:

8. Are you a: (check all that apply)

Are you a: (check all that apply) Local merchant

Commuter

Resident

Student

Visitor

9. Please share any comments or concerns that you have with regard to downtown issues.

Please share any comments or concerns that you have with regard to downtown issues.

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