SWITCH Delivery Survey 2012
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Thank you for taking the time to complete this brief survey. SWITCH wants to hear your feedback on the delivery service among our member libraries.
SWITCH, or the Southeastern Wisconsin Information Technology Exchange, Inc., is a consortium of eight academic libraries in the Milwaukee area with an integrated library automation system; a shared online catalog; an inter-institutional delivery service that runs Monday through Friday; shared staff training; and technical support for the integration of electronic and print resource for all member libraries as well as remote access to online databases.

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1. Please indicate what type of library patron you are:

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2. Which option best describes how often you request materials from TOPCAT?

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3. How satisfied are you with the delivery of requests using the SWITCH delivery system?

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4. How satisfied are you with the time it takes for requests to arrive?

5. If you do not request materials from TOPCAT very often, please indicate why not:

6. The quality of delivery service in 2011 was

7. Is it clear to you which libraries are in the SWITCH consortium (participating in the delivery service)?

8. Would you like to see more information about the SWITCH library delivery service on TOPCAT or elsewhere?

9. What additional information, if any, would you like on the SWITCH library delivery service? Or what information do you feel is lacking?

10. Please provide any other feedback you have regarding the SWITCH delivery service.