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New Member Survey 2010
1
. How did you hear about us?
How did you hear about us?
Friend
Employer
Family
Internet Search
Chamber
Newspaper
Other (please specify)
2
. Where did you apply for membership?
Where did you apply for membership?
In a branch
By Phone
At work
Online
3
. Which products are most important to you?
Not Important at all
Somewhat Important
Very Important
Checking
Which products are most important to you? Checking Not Important at all
Somewhat Important
Very Important
Savings
Savings Not Important at all
Somewhat Important
Very Important
Loans
Loans Not Important at all
Somewhat Important
Very Important
Investments
Investments Not Important at all
Somewhat Important
Very Important
Online Services
Online Services Not Important at all
Somewhat Important
Very Important
4
. Why did you choose Pelican?
Why did you choose Pelican?
Competitive Rates
Convenient Locations
Recommendation from a friend or family
Other (please specify)
5
. How are you eligible for membership?
How are you eligible for membership?
I live in a branch community
I work in a branch community
I worship in a branch community
My employer is a Select Employer Group of Pelican
My immediate family member is already a member
6
. What is the name of the Pelican employee who opened your account?
What is the name of the Pelican employee who opened your account?
7
. Did this employee go over the products & services with you?
Did this employee go over the products & services with you?
Yes
No
Don't Remember
8
. Rate your overall experience
Rate your overall experience
Poor
Below Average
Average
Above Average
Excellent
9
. Please share any comments or concerns you may have.
Please share any comments or concerns you may have.
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