Exit this survey >> Office of Financial Management Information Services Customer Survey Question Title 1. System/Product you are providing feedback on: Other (Please specify) AFRS (Agency Financial Reporting System) ADDS (AFRS Data Distribution System) AR (Accounts Receivable System) BDS (Budget Development System) CAMS (Capital Asset Management System) CAS (Cost Accounting System) CBS (Capital Budget System) CRMS (Constituent Relationship Management System) DataView DRS (Disbursement Reporting System) Enterprise Reporting Financial Reporting Enterprise Reporting Web Intelligence (Ad Hoc) Tools Financial Toolbox FNS (Fiscal Note System) iECMS (interim Enterprise Contracts Management System) iVos (Claims Management) LegMon (Legislative Monitoring System) LegTrack (Legislative Tracking System) PCHEES Revsum (Revenue Summary Application) RPM(Results through Performance Management) SPS (Salary Projection System) SWVS (Statewide Vendor Services) Six Year Outlook Model TALS (The Allotment System) TEMS (Travel and Expense Management System) TMS (Time Management System) VRS (Version Reporting System) Winsum (Budgeted Expenditure Summary) Other (please specify) Question Title 2. Type of service contact you are providing feedback on: Email Phone Training Customer Meeting Other (please specify) Question Title 3. How satisfied are you with the OFM Customer Services regarding their: Not Satisfied 1 2 3 Somewhat Satisfied 4 5 6 Mostly Satisfied 7 8 9 Very Satisfied 10 Overall Quality of Service Overall Quality of Service Not Satisfied 1 Overall Quality of Service 2 Overall Quality of Service 3 Overall Quality of Service Somewhat Satisfied 4 Overall Quality of Service 5 Overall Quality of Service 6 Overall Quality of Service Mostly Satisfied 7 Overall Quality of Service 8 Overall Quality of Service 9 Overall Quality of Service Very Satisfied 10 Knowledge and expertise Knowledge and expertise Not Satisfied 1 Knowledge and expertise 2 Knowledge and expertise 3 Knowledge and expertise Somewhat Satisfied 4 Knowledge and expertise 5 Knowledge and expertise 6 Knowledge and expertise Mostly Satisfied 7 Knowledge and expertise 8 Knowledge and expertise 9 Knowledge and expertise Very Satisfied 10 Efficiency Efficiency Not Satisfied 1 Efficiency 2 Efficiency 3 Efficiency Somewhat Satisfied 4 Efficiency 5 Efficiency 6 Efficiency Mostly Satisfied 7 Efficiency 8 Efficiency 9 Efficiency Very Satisfied 10 Response Time Response Time Not Satisfied 1 Response Time 2 Response Time 3 Response Time Somewhat Satisfied 4 Response Time 5 Response Time 6 Response Time Mostly Satisfied 7 Response Time 8 Response Time 9 Response Time Very Satisfied 10 Professionalism/courteousness Professionalism/courteousness Not Satisfied 1 Professionalism/courteousness 2 Professionalism/courteousness 3 Professionalism/courteousness Somewhat Satisfied 4 Professionalism/courteousness 5 Professionalism/courteousness 6 Professionalism/courteousness Mostly Satisfied 7 Professionalism/courteousness 8 Professionalism/courteousness 9 Professionalism/courteousness Very Satisfied 10 Understanding of request Understanding of request Not Satisfied 1 Understanding of request 2 Understanding of request 3 Understanding of request Somewhat Satisfied 4 Understanding of request 5 Understanding of request 6 Understanding of request Mostly Satisfied 7 Understanding of request 8 Understanding of request 9 Understanding of request Very Satisfied 10 Question Title 4. Did you ultimately get what you wanted or needed? Yes No If no, please tell us more: Question Title 5. Did this experience with the OFM Customer Service Representative leave you feeling like any individual(s) deserve special kudos or thanks for doing something really outstanding? Yes No If yes, please tell us who: Question Title 6. Would you say the quality of the service you received was an improvement over the last time you received service? Yes No About the same Question Title 7. What would you do to improve our service? Question Title 8. Do you have any other comments, issues or suggestions to improve our systems/products? Next >>