Portal Design Look (The professionalism of the Portal visual design; layout, font, white space, images, colour schemes,etc.)
Portal Design Look (The professionalism of the Portal visual design; layout, font, white space, images, colour schemes,etc.) Very Unfavourable
Portal Design Look (The professionalism of the Portal visual design; layout, font, white space, images, colour schemes,etc.) Unfavourable
Portal Design Look (The professionalism of the Portal visual design; layout, font, white space, images, colour schemes,etc.) Neutral
Portal Design Look (The professionalism of the Portal visual design; layout, font, white space, images, colour schemes,etc.) Favourable
Portal Design Look (The professionalism of the Portal visual design; layout, font, white space, images, colour schemes,etc.) Very Favourable
Name Recognition and Reputation (The degree to which the name is credible and trusted.)
Name Recognition and Reputation (The degree to which the name is credible and trusted.) Very Unfavourable
Name Recognition and Reputation (The degree to which the name is credible and trusted.) Unfavourable
Name Recognition and Reputation (The degree to which the name is credible and trusted.) Neutral
Name Recognition and Reputation (The degree to which the name is credible and trusted.) Favourable
Name Recognition and Reputation (The degree to which the name is credible and trusted.) Very Favourable
Portal Functionality (How well the Portal performs.)
Portal Functionality (How well the Portal performs.) Very Unfavourable
Portal Functionality (How well the Portal performs.) Unfavourable
Portal Functionality (How well the Portal performs.) Neutral
Portal Functionality (How well the Portal performs.) Favourable
Portal Functionality (How well the Portal performs.) Very Favourable
Customer Service (To what degree customers’ requests can be serviced.)
Customer Service (To what degree customers’ requests can be serviced.) Very Unfavourable
Customer Service (To what degree customers’ requests can be serviced.) Unfavourable
Customer Service (To what degree customers’ requests can be serviced.) Neutral
Customer Service (To what degree customers’ requests can be serviced.) Favourable
Customer Service (To what degree customers’ requests can be serviced.) Very Favourable
Portal Accessibility (The ease with which the features were understood.)
Portal Accessibility (The ease with which the features were understood.) Very Unfavourable
Portal Accessibility (The ease with which the features were understood.) Unfavourable
Portal Accessibility (The ease with which the features were understood.) Neutral
Portal Accessibility (The ease with which the features were understood.) Favourable
Portal Accessibility (The ease with which the features were understood.) Very Favourable