Construction Services

1. Default Section

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* 1. Project Name:

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* 2. Your Company Name:

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* 3. Your Name:

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* 4. Project was serviced out of the following MTI office location:

Boise, ID

Idaho Falls, ID

Pocatello, ID

Twin Falls, ID

Ontario, OR

Walla Walla, WA

Question Title

* 5. Statements Pertaining to MTI's Services

Construction Services

1. Default Section

Question Title

* 1. Project Name:

Question Title

* 2. Your Company Name:

Question Title

* 3. Your Name:

Question Title

* 4. Project was serviced out of the following MTI office location:

Question Title

* 5. Statements Pertaining to MTI's Services

Question Title

* 6. What aspects of MTI's Services could be improved?

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* 7. What are MTI's strengths?

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* 8. General Comments:

	Always	Usually	Seldom	Never
MTI representatives are available for the time/day you want to schedule	MTI representatives are available for the time/day you want to schedule Always	MTI representatives are available for the time/day you want to schedule Usually	MTI representatives are available for the time/day you want to schedule Seldom	MTI representatives are available for the time/day you want to schedule Never
MTI representatives arrive at the job site on time	MTI representatives arrive at the job site on time Always	MTI representatives arrive at the job site on time Usually	MTI representatives arrive at the job site on time Seldom	MTI representatives arrive at the job site on time Never
MTI representatives interpret drawings and specifications requirements correctly	MTI representatives interpret drawings and specifications requirements correctly Always	MTI representatives interpret drawings and specifications requirements correctly Usually	MTI representatives interpret drawings and specifications requirements correctly Seldom	MTI representatives interpret drawings and specifications requirements correctly Never
MTI representatives are helpful in resolving problems	MTI representatives are helpful in resolving problems Always	MTI representatives are helpful in resolving problems Usually	MTI representatives are helpful in resolving problems Seldom	MTI representatives are helpful in resolving problems Never
MTI representatives are professional in resolving problems	MTI representatives are professional in resolving problems Always	MTI representatives are professional in resolving problems Usually	MTI representatives are professional in resolving problems Seldom	MTI representatives are professional in resolving problems Never
MTI representatives complete tasks in a timely manner	MTI representatives complete tasks in a timely manner Always	MTI representatives complete tasks in a timely manner Usually	MTI representatives complete tasks in a timely manner Seldom	MTI representatives complete tasks in a timely manner Never
MTI staff demonstrates necessary skills	MTI staff demonstrates necessary skills Always	MTI staff demonstrates necessary skills Usually	MTI staff demonstrates necessary skills Seldom	MTI staff demonstrates necessary skills Never
MTI staff demonstrates necessary knowledge	MTI staff demonstrates necessary knowledge Always	MTI staff demonstrates necessary knowledge Usually	MTI staff demonstrates necessary knowledge Seldom	MTI staff demonstrates necessary knowledge Never
MTI Staff provides field inspection reports at the job site	MTI Staff provides field inspection reports at the job site Always	MTI Staff provides field inspection reports at the job site Usually	MTI Staff provides field inspection reports at the job site Seldom	MTI Staff provides field inspection reports at the job site Never
Field/Lab reports are clear and accurate	Field/Lab reports are clear and accurate Always	Field/Lab reports are clear and accurate Usually	Field/Lab reports are clear and accurate Seldom	Field/Lab reports are clear and accurate Never
Final reports accurately reflect information on field reports	Final reports accurately reflect information on field reports Always	Final reports accurately reflect information on field reports Usually	Final reports accurately reflect information on field reports Seldom	Final reports accurately reflect information on field reports Never
Final reports are submitted in a timely manner	Final reports are submitted in a timely manner Always	Final reports are submitted in a timely manner Usually	Final reports are submitted in a timely manner Seldom	Final reports are submitted in a timely manner Never
Final reports have all necessary information	Final reports have all necessary information Always	Final reports have all necessary information Usually	Final reports have all necessary information Seldom	Final reports have all necessary information Never
MTI's services are cost-competitive	MTI's services are cost-competitive Always	MTI's services are cost-competitive Usually	MTI's services are cost-competitive Seldom	MTI's services are cost-competitive Never
MTI's scope of services reflect those needed by your company	MTI's scope of services reflect those needed by your company Always	MTI's scope of services reflect those needed by your company Usually	MTI's scope of services reflect those needed by your company Seldom	MTI's scope of services reflect those needed by your company Never
MTI's scope of services reflect those presented in proposal (if applicable)	MTI's scope of services reflect those presented in proposal (if applicable) Always	MTI's scope of services reflect those presented in proposal (if applicable) Usually	MTI's scope of services reflect those presented in proposal (if applicable) Seldom	MTI's scope of services reflect those presented in proposal (if applicable) Never
MTI's management is responsive to your needs	MTI's management is responsive to your needs Always	MTI's management is responsive to your needs Usually	MTI's management is responsive to your needs Seldom	MTI's management is responsive to your needs Never
MTI's management is cooperative in working with you/your company	MTI's management is cooperative in working with you/your company Always	MTI's management is cooperative in working with you/your company Usually	MTI's management is cooperative in working with you/your company Seldom	MTI's management is cooperative in working with you/your company Never
Phone calls are handled/returned in a professional manner	Phone calls are handled/returned in a professional manner Always	Phone calls are handled/returned in a professional manner Usually	Phone calls are handled/returned in a professional manner Seldom	Phone calls are handled/returned in a professional manner Never
Phone calls are handled/returned in a timely manner	Phone calls are handled/returned in a timely manner Always	Phone calls are handled/returned in a timely manner Usually	Phone calls are handled/returned in a timely manner Seldom	Phone calls are handled/returned in a timely manner Never
Office personnel are courteous	Office personnel are courteous Always	Office personnel are courteous Usually	Office personnel are courteous Seldom	Office personnel are courteous Never
Office personnel are professional	Office personnel are professional Always	Office personnel are professional Usually	Office personnel are professional Seldom	Office personnel are professional Never
MTI's service meets or exceeds your expectations	MTI's service meets or exceeds your expectations Always	MTI's service meets or exceeds your expectations Usually	MTI's service meets or exceeds your expectations Seldom	MTI's service meets or exceeds your expectations Never