Web satisfaction survey
Exit this survey
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1
. Which of the following user types best describes you?
Which of the following user types best describes you?
Student
Lecturer
Bookshop manager/employee
Professional
Other (please specify)
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2
. How did you get to this website today?
How did you get to this website today?
Typed URL into browser
Search engine result
From a link on another site
From an email link e.g. email campaign
Referred by a friend/colleague
Other (please specify)
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3
. How often do you visit this website?
How often do you visit this website?
This is my first visit
This is my first visit in the last 6 months
2-5 visits in the last 6 months
More than 5 visits in the last 6 months
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4
. What is the purpose of your visit today?
What is the purpose of your visit today?
Product information
Price information
To purchase a product
Company information
Customer service
Other (please specify)
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5
. How easy is it to find what you are looking for on our website?
How easy is it to find what you are looking for on our website?
Extremely easy
Very easy
Moderately easy
Slightly easy
Not at all easy
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6
. How would you rate your overall satisfaction with our website?
How would you rate your overall satisfaction with our website?
Very satisfied
Somewhat satisfied
Neutral
Somewhat dissatisfied
Very dissatisfied
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7
. Please rate the following attributes of our website.
Excellent
Very good
Good
Average
Below average
Poor
Navigation
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Please rate the following attributes of our website. Navigation Excellent
Navigation Very good
Navigation Good
Navigation Average
Navigation Below average
Navigation Poor
Search function
Search function Excellent
Search function Very good
Search function Good
Search function Average
Search function Below average
Search function Poor
Accuracy of content
Accuracy of content Excellent
Accuracy of content Very good
Accuracy of content Good
Accuracy of content Average
Accuracy of content Below average
Accuracy of content Poor
Accuracy of pricing
Accuracy of pricing Excellent
Accuracy of pricing Very good
Accuracy of pricing Good
Accuracy of pricing Average
Accuracy of pricing Below average
Accuracy of pricing Poor
Layout
Layout Excellent
Layout Very good
Layout Good
Layout Average
Layout Below average
Layout Poor
Customer support
Customer support Excellent
Customer support Very good
Customer support Good
Customer support Average
Customer support Below average
Customer support Poor
Purchase options
Purchase options Excellent
Purchase options Very good
Purchase options Good
Purchase options Average
Purchase options Below average
Purchase options Poor
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8
. How likely are you to visit our website again?
How likely are you to visit our website again?
Extremely likely
Very likely
Moderately likely
Slightly likely
Not at all likely
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9
. Please select the most relevant statement(s) to you from the list below.
Please select the most relevant statement(s) to you from the list below.
I want to be able to find the products I need more easily
I want the information on the site to look more pleasing to the eye
I want to be able to move around the site and look at different pages without getting lost
I want to be able to buy products online and direct through the site, rather than going elsewhere
I want the site to suggest other relevant products/content to me
I want to be able to access customer support directly through the site, rather than by phone
I want to have my own profile so that I can login and see what I want to see every time I visit
I want to be able to share information from your site with friends/colleagues more easily
I want the website to work better on my mobile device
I want to be able to receive information that matches my interests/needs via email, rather than having to visit the website
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10
. Do you have any suggestions for improving this website?
Do you have any suggestions for improving this website?
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