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1. In order to identify you and be able to answer to your valuable input, please enter your EuroDNS login:

In order to identify you and be able to answer to your valuable input, please enter your EuroDNS login:

2. How many domains do you have with us?

How many domains do you have with us?   No domains 1-10

11-100 101-500

501-1000 More than 1000

3. How would you like to describe/consider yourself?

How would you like to describe/consider yourself?   Reseller Domainer	Web agency Corporate	Individual New prospect
Other (please specify) :

*

4. Please tell us how much you are satisfied with our customer care services:

	Very disappointed	Disappointed	Neutral	Satisfied	Very satisfied
Answer quality by email	*Please tell us how much you are satisfied with our customer care services: Answer quality by email Very disappointed	Answer quality by email Disappointed	Answer quality by email Neutral	Answer quality by email Satisfied	Answer quality by email Very satisfied
Answer quality by phone	Answer quality by phone Very disappointed	Answer quality by phone Disappointed	Answer quality by phone Neutral	Answer quality by phone Satisfied	Answer quality by phone Very satisfied
Delay for solving issue	Delay for solving issue Very disappointed	Delay for solving issue Disappointed	Delay for solving issue Neutral	Delay for solving issue Satisfied	Delay for solving issue Very satisfied
Language supported	Language supported Very disappointed	Language supported Disappointed	Language supported Neutral	Language supported Satisfied	Language supported Very satisfied
Help Center (FAQs and video guides)	Help Center (FAQs and video guides) Very disappointed	Help Center (FAQs and video guides) Disappointed	Help Center (FAQs and video guides) Neutral	Help Center (FAQs and video guides) Satisfied	Help Center (FAQs and video guides) Very satisfied

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5. How easy/difficult do you feel with the following aspects of our website:

	Very difficult	Difficult	Neutral	Easy	Very Easy
To find our website	*How easy/difficult do you feel with the following aspects of our website: To find our website Very difficult	To find our website Difficult	To find our website Neutral	To find our website Easy	To find our website Very Easy
Navigation throughout	Navigation throughout Very difficult	Navigation throughout Difficult	Navigation throughout Neutral	Navigation throughout Easy	Navigation throughout Very Easy
Functionalities (control panel, folder creation, shared access...)	Functionalities (control panel, folder creation, shared access...) Very difficult	Functionalities (control panel, folder creation, shared access...) Difficult	Functionalities (control panel, folder creation, shared access...) Neutral	Functionalities (control panel, folder creation, shared access...) Easy	Functionalities (control panel, folder creation, shared access...) Very Easy
Find information	Find information Very difficult	Find information Difficult	Find information Neutral	Find information Easy	Find information Very Easy
Page loading	Page loading Very difficult	Page loading Difficult	Page loading Neutral	Page loading Easy	Page loading Very Easy

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6. How rich/poor are the following products & services we offer:

	Very poor	Poor	Neutral	Rich	Very rich
Range of TLDs offered for registration	*How rich/poor are the following products & services we offer: Range of TLDs offered for registration Very poor	Range of TLDs offered for registration Poor	Range of TLDs offered for registration Neutral	Range of TLDs offered for registration Rich	Range of TLDs offered for registration Very rich
Range of TLDs offered for transfer	Range of TLDs offered for transfer Very poor	Range of TLDs offered for transfer Poor	Range of TLDs offered for transfer Neutral	Range of TLDs offered for transfer Rich	Range of TLDs offered for transfer Very rich
Mailbox Services	Mailbox Services Very poor	Mailbox Services Poor	Mailbox Services Neutral	Mailbox Services Rich	Mailbox Services Very rich
Order management (Registration, transfers, updates, status communication…)	Order management (Registration, transfers, updates, status communication…) Very poor	Order management (Registration, transfers, updates, status communication…) Poor	Order management (Registration, transfers, updates, status communication…) Neutral	Order management (Registration, transfers, updates, status communication…) Rich	Order management (Registration, transfers, updates, status communication…) Very rich
TLD Information	TLD Information Very poor	TLD Information Poor	TLD Information Neutral	TLD Information Rich	TLD Information Very rich
Update domain contacts	Update domain contacts Very poor	Update domain contacts Poor	Update domain contacts Neutral	Update domain contacts Rich	Update domain contacts Very rich
Edit DNS settings	Edit DNS settings Very poor	Edit DNS settings Poor	Edit DNS settings Neutral	Edit DNS settings Rich	Edit DNS settings Very rich
Payment Methods	Payment Methods Very poor	Payment Methods Poor	Payment Methods Neutral	Payment Methods Rich	Payment Methods Very rich

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7. How do you rate EuroDNS promotion Campaigns?

	Very poor	Poor	Neutral	Rich	Very rich
Visibility	*How do you rate EuroDNS promotion Campaigns? Visibility Very poor	Visibility Poor	Visibility Neutral	Visibility Rich	Visibility Very rich
Diversity in TLDs promotions	Diversity in TLDs promotions Very poor	Diversity in TLDs promotions Poor	Diversity in TLDs promotions Neutral	Diversity in TLDs promotions Rich	Diversity in TLDs promotions Very rich
Diversity in locations to find promotions	Diversity in locations to find promotions Very poor	Diversity in locations to find promotions Poor	Diversity in locations to find promotions Neutral	Diversity in locations to find promotions Rich	Diversity in locations to find promotions Very rich
Discounted price	Discounted price Very poor	Discounted price Poor	Discounted price Neutral	Discounted price Rich	Discounted price Very rich

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8. Why did you decide to come to EuroDNS?

Why did you decide to come to EuroDNS?   Diversity in TLDs offering Quality of services	Ease of use Registration speed	Reputation
Other (please specify):

9. Which of the following do you intend to do?

	Definitively not	Probably not	Neutral	Probably	Definitively
Recommend EuroDNS to people	*Which of the following do you intend to do? Recommend EuroDNS to people Definitively not	Recommend EuroDNS to people Probably not	Recommend EuroDNS to people Neutral	Recommend EuroDNS to people Probably	Recommend EuroDNS to people Definitively
Buy more services and TLDs at EuroDNS	Buy more services and TLDs at EuroDNS Definitively not	Buy more services and TLDs at EuroDNS Probably not	Buy more services and TLDs at EuroDNS Neutral	Buy more services and TLDs at EuroDNS Probably	Buy more services and TLDs at EuroDNS Definitively
Consolidate your domains with EuroDNS	Consolidate your domains with EuroDNS Definitively not	Consolidate your domains with EuroDNS Probably not	Consolidate your domains with EuroDNS Neutral	Consolidate your domains with EuroDNS Probably	Consolidate your domains with EuroDNS Definitively

Please add your comments here: