Exit this survey After Sales Customer Satisfaction Survey We continually try to improve our service and would appreciate your feedback. Question Title * 1. Please enter your details below Name Telephone Number Email Address Question Title * 2. How easy was it to contact our Service Department? Very Easy Easy Difficult Very Difficult Question Title * 3. How helpful were our service advisors in dealing with your enquiry? Very Helpful Helpful Unhelpful Very Unhelpful Question Title * 4. How would you rate the availability of an appointment? Excellent Good Poor Very Poor Question Title * 5. How easy was it to find the Service Centre? Very Easy Easy Difficult Very Difficult Any suggestions how we could make this easier? Question Title * 6. Upon arrival how friendly and helpful were the Service Team? Very Helpful Helpful Unhelpful Very Unhelpful Any suggestions how we could be more helpful? Question Title * 7. How well informed were you of progress whilst your motorhome was in for repair/service? Very Well Informed Well Informed Poorly Informed Very Poorly Informed Any suggestions how we could improve? Question Title * 8. Did the advisor contact you to discuss all jobs prior to collection? Yes No Other (please specify) Question Title * 9. How would you rate the Service Advisor's explanation of the work completed and the invoice? Excellent Good Poor Very Poor Any suggestions how we could improve? Question Title * 10. How satisfied were you with the work completed and time taken? Very Satisfied Satisfied Dissatisfied Very Dissatisfied Any suggestions how we could improve? Question Title * 11. Following your service/repair how likely is it that you would recommend Tyne Valley Service Centre to a friend or colleague? Very Likely Likely Unlikely Very Unlikely What would make it more likely that you would recommend us? Question Title * 12. Overall how would you rate the quality of service you received from Tyne Valley Motorhomes? Excellent Good Poor Very Poor Any suggestions how we could improve your experience? Done