You are a valued client and your experience at Animal Emergency Care Centers (AECC) matters to us. Please let us know how you feel.

1 = NO; 5 = Absolutely

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* 1. Which location was your pet treated at?

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* 2. Did your experience at AECC meet your expectations?

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* 3. Did Doctors & Staff follow through with the promises made?

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* 4. Did the Client Care Professional (receptionist) greet you within 30 seconds?

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* 5. Did a Doctor see you in a reasonable amount of time?

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* 6. Was your pet treated in a reasonable amount of time?

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* 7. Did you feel the Doctor was professional?

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* 8. DId you have confidence in the Doctor treating your pet?

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* 9. Did you feel the Doctor genuinely cared about you and your pet?

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* 10. Did you have confidence in the Technician caring for your pet?

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* 11. Did you feel the Technician was professional?

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* 12. Did you feel the Technician genuinely cared about you and your pet?

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* 13. Was the reception area clean?

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* 14. Was the reception area odor free?

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* 15. Was the exam room clean?

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* 16. Was the exam room odor free?

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* 17. Did you feel you received good value for the services for which you received?

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* 18. Comments

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