Language Survey in English
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1
. Have you used and/or requested the use of Oakland Fire Department services in any language other than English within the past two years?
If NO; stop here. If YES; please continue answering the remainder of this survey.
Have you used and/or requested the use of Oakland Fire Department services in any language other than English within the past two years? If NO; stop here. If YES; please continue answering the remainder of this survey.
Yes
No
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2
. What language other than English did you request?
What language other than English did you request?
Spanish
Cantonese
Mandarin
Other (specify language)
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3
. What area of services did you request other language assistance for (check as many as applicable):
What area of services did you request other language assistance for (check as many as applicable):
911 Emergency Calls/Fire Suppression Calls/Emergency Medical Calls
Public Education Services (CORE; CPR Course; Community Fairs; Vial of Life, etc.)
Hazardous Materials complications
Plan Check
False Alarm
Vegetation Management Services
Inspection Services
Fire Permits
Flu Shots/Health Fair
Appeal Process/Hearing Process
Other (please specify service requested)
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4
. For the services/assistance you received do you think the service was (check one):
For the services/assistance you received do you think the service was (check one):
Excellent
Very Good
Good
Poor
Very Poor
Description if preferred:
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5
. How long did you wait to receive the services/assistance (from the time you specified for the language needed) requested?
911 Emergency Calls/Fire Suppression Calls/Emergency Medical Calls & Other Service Areas:
How long did you wait to receive the services/assistance (from the time you specified for the language needed) requested? 911 Emergency Calls/Fire Suppression Calls/Emergency Medical Calls & Other Service Areas:
1 minute
2 minutes
3 minutes
4 minutes
Longer than 4 minutes
1 business day
2 business days
3 business days
4 business days
More than 4 business days (please specify: _________ business days)
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6
. How did you receive the services/assistance?
How did you receive the services/assistance?
Telephone
Electronic Mail (E-mail)
United States Postal Service
In Person (please specify location) or Other (please specify)
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7
. If you have any suggestions on how we can better serve your needs, please use the following space to indicate your ideas:
If you have any suggestions on how we can better serve your needs, please use the following space to indicate your ideas:
8
. Have you encountered services that have not met your expectation?
Have you encountered services that have not met your expectation?
Yes
No
If so, please specify
9
. What Type of documents did you receive language assistance for?
What Type of documents did you receive language assistance for?
Community activity fliers
Notifications (e.g.: inspection notices; false alarm invoice)
Key Official documents (Budget information; ordinance draft; resolution draft; prior to public hearing; phone messages)
Other (please specify)
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10
. When you called the department, were you given an automated choice to access other languages?
When you called the department, were you given an automated choice to access other languages?
Yes
No
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