Function Feedback
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Hanham Community Centre - Function Feedback Survey

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Thank you for using Hanham Community Centre for your function. Please take the time to answer 10 questions for us, so that we can assess how we can improve our service and facilities.

Many Thanks,

HCC Management Committee

1. Advertising: Where did you hear about our Facilities for Functions?

Advertising: Where did you hear about our Facilities for Functions? Press: Paper, This Week

Website

At the Centre

Banner

Centre Leaflet

Recommended

Other

2. Which function Suite did you hire?

Which function Suite did you hire? Wessex Elbrow	Sports Ground Lounge Bar	Other
If other, which one

3. What type of function did you have?

What type of function did you have?

If other, please state what

4. Your views of the services and facilities we offer:

	Strongly Agree	Agree	Disagree	Strongly Disagree
Admin staff were helpful	*Your views of the services and facilities we offer: Admin staff were helpful Strongly Agree	Admin staff were helpful Agree	Admin staff were helpful Disagree	Admin staff were helpful Strongly Disagree
Booking process was simple	Booking process was simple Strongly Agree	Booking process was simple Agree	Booking process was simple Disagree	Booking process was simple Strongly Disagree
Key Rules and Conditions were explained	Key Rules and Conditions were explained Strongly Agree	Key Rules and Conditions were explained Agree	Key Rules and Conditions were explained Disagree	Key Rules and Conditions were explained Strongly Disagree
Room was clean and well presented	Room was clean and well presented Strongly Agree	Room was clean and well presented Agree	Room was clean and well presented Disagree	Room was clean and well presented Strongly Disagree
Duty, door & bar staff were well presented	Duty, door & bar staff were well presented Strongly Agree	Duty, door & bar staff were well presented Agree	Duty, door & bar staff were well presented Disagree	Duty, door & bar staff were well presented Strongly Disagree
Duty, door & bar staff were helpful	Duty, door & bar staff were helpful Strongly Agree	Duty, door & bar staff were helpful Agree	Duty, door & bar staff were helpful Disagree	Duty, door & bar staff were helpful Strongly Disagree
Bar prices were reasonable	Bar prices were reasonable Strongly Agree	Bar prices were reasonable Agree	Bar prices were reasonable Disagree	Bar prices were reasonable Strongly Disagree
Common areas (toilets, corridors etc) were clean	Common areas (toilets, corridors etc) were clean Strongly Agree	Common areas (toilets, corridors etc) were clean Agree	Common areas (toilets, corridors etc) were clean Disagree	Common areas (toilets, corridors etc) were clean Strongly Disagree

*
5. For each of the areas below, please rate your opinion on the service and facilities?
Pre-Booking Info: Quality of information (website, leaflets) and office support
Booking: Ease of booking, process well explained
Pre-Function: Access, support in preparing rooms etc
Function: Room suitable, door & bar staff, toilets etc
Value for Money: As a community centre, was this good value?

	Excellent	Good	OK	Poor
Pre-Booking Info	*For each of the areas below, please rate your opinion on the service and facilities? Pre-Booking Info: Quality of information (website, leaflets) and office support Booking: Ease of booking, process well explained Pre-Function: Access, support in preparing rooms etc Function: Room suitable, door & bar staff, toilets etc Value for Money: As a community centre, was this good value? Pre-Booking Info Excellent	Pre-Booking Info Good	Pre-Booking Info OK	Pre-Booking Info Poor
Booking	Booking Excellent	Booking Good	Booking OK	Booking Poor
Pre-Function	Pre-Function Excellent	Pre-Function Good	Pre-Function OK	Pre-Function Poor
Function	Function Excellent	Function Good	Function OK	Function Poor
Value for Money	Value for Money Excellent	Value for Money Good	Value for Money OK	Value for Money Poor

Additional Comments

6. Overall: Taking everything into account please rate you experience at the centre in terms of the services and the facilties we offer.

	Excellent	Very Good	Good	OK	Poor	Very Poor	Terrible
Services	*Overall: Taking everything into account please rate you experience at the centre in terms of the services and the facilties we offer. Services Excellent	Services Very Good	Services Good	Services OK	Services Poor	Services Very Poor	Services Terrible
Facilties	Facilties Excellent	Facilties Very Good	Facilties Good	Facilties OK	Facilties Poor	Facilties Very Poor	Facilties Terrible
Overall	Overall Excellent	Overall Very Good	Overall Good	Overall OK	Overall Poor	Overall Very Poor	Overall Terrible

*
7. Please could you choose one or more aspects of the centre you consider to be good.

Please could you choose one or more aspects of the centre you consider to be good.

*
8. Please choose one or more aspect of the centre which you think we should improve, and would make a sigificant difference to future users.

Please choose one or more aspect of the centre which you think we should improve, and would make a sigificant difference to future users.

9. Would you recommend the centre to other people to hold functions?

Would you recommend the centre to other people to hold functions? Yes

If Not, please state why.

10. And finally, if we were to advertise more widely, can you suggest where we should advertise?

And finally, if we were to advertise more widely, can you suggest where we should advertise?

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