Harrys of London Online
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1
. Why did you visit the Harrys of London website?
Why did you visit the Harrys of London website?
Browsing
To find a store
To buy online
To learn more about the brand
Other (please specify)
2
. Did you succeed in your goal of visiting the site?
Did you succeed in your goal of visiting the site?
Yes
No
3
. If not, why not?
If not, why not?
Couldn't find what I was looking for
Know the style I was looking for exists, but couldn't find it
Not available in my size
Product was too expensive
Checkout process was too long/confusing
My payment was rejected/an error code appeared
Delivery charge was too expensive
Didn't know my size/worried about fit
Am going to a store to try on/buy
Other (please specify)
4
. Which of these suggestions do you think would improve Harrys of London's website and online store?
Which of these suggestions do you think would improve Harrys of London's website and online store?
Exclusive to online styles (not available in stores)
Wider range of styles
Greater stock availability
Easier search and navigation features
Blog/news and style features
More information on the brand
More information on shoe benefits and technology
Simpler checkout process/other ways to pay
Reduced/Free shipping promotions
Other (please specify)
5
. Please leave your email address to receive a free shipping code.
Please leave your email address to receive a free shipping code.
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