Customer Satisfaction Survey - Please tell us how you think we're doing!

Dear Intouch Internet Services customers:

Please take a few moments to complete this survey and let us know how YOU think we're doing.

This is a short, quick survey. At the end you can add some comments regarding anything related to our Internet services that you wish.

Thank You for your continued patronage of our services.

Sincerely,
Charles Partridge
President,
Intouch Internet Services, Inc.
www.IntouchMI.com

1. Do you currently subscribe to our "Accelerated Dial Up" service plan?

Do you currently subscribe to our "Accelerated Dial Up" service plan? Yes, I Do

No, I Do Not

I Don't Know

2. Please rate the quality of any technical support calls you have made to our company in the last 6 months.

	Excellent	Good	Acceptable	Not Acceptable	N/A
Quick Access to Support Rep	*Please rate the quality of any technical support calls you have made to our company in the last 6 months. Quick Access to Support Rep Excellent	Quick Access to Support Rep Good	Quick Access to Support Rep Acceptable	Quick Access to Support Rep Not Acceptable	Quick Access to Support Rep N/A
Friendliness of Support Rep	Friendliness of Support Rep Excellent	Friendliness of Support Rep Good	Friendliness of Support Rep Acceptable	Friendliness of Support Rep Not Acceptable	Friendliness of Support Rep N/A
Ability to Understand your Problem	Ability to Understand your Problem Excellent	Ability to Understand your Problem Good	Ability to Understand your Problem Acceptable	Ability to Understand your Problem Not Acceptable	Ability to Understand your Problem N/A
Availability of Solution	Availability of Solution Excellent	Availability of Solution Good	Availability of Solution Acceptable	Availability of Solution Not Acceptable	Availability of Solution N/A
Results of Solution	Results of Solution Excellent	Results of Solution Good	Results of Solution Acceptable	Results of Solution Not Acceptable	Results of Solution N/A

Other (please specify)

3. Please rate your opinion of our latest upgrade to the Intouch Accelerator Service (v6.1).

	Excellent	Good	Acceptable	Not Acceptable	N/A
Ease of Use	*Please rate your opinion of our latest upgrade to the Intouch Accelerator Service (v6.1). Ease of Use Excellent	Ease of Use Good	Ease of Use Acceptable	Ease of Use Not Acceptable	Ease of Use N/A
Perceived web page load time	Perceived web page load time Excellent	Perceived web page load time Good	Perceived web page load time Acceptable	Perceived web page load time Not Acceptable	Perceived web page load time N/A
Technical Issues	Technical Issues Excellent	Technical Issues Good	Technical Issues Acceptable	Technical Issues Not Acceptable	Technical Issues N/A
Features and Appearance	Features and Appearance Excellent	Features and Appearance Good	Features and Appearance Acceptable	Features and Appearance Not Acceptable	Features and Appearance N/A

Other (please specify)

4. How do you rate our Service Pricing?

	Excellent Value!	Good Value	Expected Price	Not a Good Price	N/A
As compared to other providers?	*How do you rate our Service Pricing? As compared to other providers? Excellent Value!	As compared to other providers? Good Value	As compared to other providers? Expected Price	As compared to other providers? Not a Good Price	As compared to other providers? N/A
As compared to our previous pricing?	As compared to our previous pricing? Excellent Value!	As compared to our previous pricing? Good Value	As compared to our previous pricing? Expected Price	As compared to our previous pricing? Not a Good Price	As compared to our previous pricing? N/A
Value of the upgraded Accelerated Service?	Value of the upgraded Accelerated Service? Excellent Value!	Value of the upgraded Accelerated Service? Good Value	Value of the upgraded Accelerated Service? Expected Price	Value of the upgraded Accelerated Service? Not a Good Price	Value of the upgraded Accelerated Service? N/A

Other (please specify)

5. If you'd like to share your identity with us, you can do so here. Please enter at least ONE of the following items. THIS IS OPTIONAL.

If you'd like to share your identity with us, you can do so here. Please enter at least ONE of the following items. THIS IS OPTIONAL. Account Username
Account Contact Email Address
Account Telephone Number
Account Customer ID Number

6. Here's your chance to tell us what you think we should do differently! We really do value our customers and WANT to hear what you think we should be doing in order to be a better service provider.

Here's your chance to tell us what you think we should do differently! We really do value our customers and WANT to hear what you think we should be doing in order to be a better service provider.

Customer Satisfaction Survey - Please tell us how you think we're doing!
Exit this survey

1. Default Section

1. Do you currently subscribe to our "Accelerated Dial Up" service plan?

2. Please rate the quality of any technical support calls you have made to our company in the last 6 months.

3. Please rate your opinion of our latest upgrade to the Intouch Accelerator Service (v6.1).

4. How do you rate our Service Pricing?

5. If you'd like to share your identity with us, you can do so here. Please enter at least ONE of the following items. THIS IS OPTIONAL.

6. Here's your chance to tell us what you think we should do differently! We really do value our customers and WANT to hear what you think we should be doing in order to be a better service provider.

Customer Satisfaction Survey - Please tell us how you think we're doing!Exit this survey

1. Default Section

1. Do you currently subscribe to our "Accelerated Dial Up" service plan?

2. Please rate the quality of any technical support calls you have made to our company in the last 6 months.

3. Please rate your opinion of our latest upgrade to the Intouch Accelerator Service (v6.1).

4. How do you rate our Service Pricing?

5. If you'd like to share your identity with us, you can do so here. Please enter at least ONE of the following items. THIS IS OPTIONAL.

6. Here's your chance to tell us what you think we should do differently! We really do value our customers and WANT to hear what you think we should be doing in order to be a better service provider.

Customer Satisfaction Survey - Please tell us how you think we're doing!
Exit this survey