Customer Satisfaction Survey

How Are We Doing at Dolphin Event Services?

We're committed to monitoring the quality of the event rental services and products we provide, as part of an ongoing improvement process. We would appreciate your feedback on our performance. (All submissions are anonymous. If you wish us to contact you, please enter contract number)

1. Please rate the following aspects of your rental experience.

	Excellent	Good	Adequate	Poor	Unacceptable	N/A
Were you offered ample choices, colors, styles?	*Please rate the following aspects of your rental experience. Were you offered ample choices, colors, styles? Excellent	Were you offered ample choices, colors, styles? Good	Were you offered ample choices, colors, styles? Adequate	Were you offered ample choices, colors, styles? Poor	Were you offered ample choices, colors, styles? Unacceptable	Were you offered ample choices, colors, styles? N/A
How well did we answer your questions?	How well did we answer your questions? Excellent	How well did we answer your questions? Good	How well did we answer your questions? Adequate	How well did we answer your questions? Poor	How well did we answer your questions? Unacceptable	How well did we answer your questions? N/A
Were we able to meet your budget requirements?	Were we able to meet your budget requirements? Excellent	Were we able to meet your budget requirements? Good	Were we able to meet your budget requirements? Adequate	Were we able to meet your budget requirements? Poor	Were we able to meet your budget requirements? Unacceptable	Were we able to meet your budget requirements? N/A
Working with you and your event team	Working with you and your event team Excellent	Working with you and your event team Good	Working with you and your event team Adequate	Working with you and your event team Poor	Working with you and your event team Unacceptable	Working with you and your event team N/A
Meeting timelines on delivery and pick-up	Meeting timelines on delivery and pick-up Excellent	Meeting timelines on delivery and pick-up Good	Meeting timelines on delivery and pick-up Adequate	Meeting timelines on delivery and pick-up Poor	Meeting timelines on delivery and pick-up Unacceptable	Meeting timelines on delivery and pick-up N/A
Did we clearly communicate rental terms and conditions?	Did we clearly communicate rental terms and conditions? Excellent	Did we clearly communicate rental terms and conditions? Good	Did we clearly communicate rental terms and conditions? Adequate	Did we clearly communicate rental terms and conditions? Poor	Did we clearly communicate rental terms and conditions? Unacceptable	Did we clearly communicate rental terms and conditions? N/A
Responding promptly to your concerns and problems	Responding promptly to your concerns and problems Excellent	Responding promptly to your concerns and problems Good	Responding promptly to your concerns and problems Adequate	Responding promptly to your concerns and problems Poor	Responding promptly to your concerns and problems Unacceptable	Responding promptly to your concerns and problems N/A
Meeting your overall event objectives	Meeting your overall event objectives Excellent	Meeting your overall event objectives Good	Meeting your overall event objectives Adequate	Meeting your overall event objectives Poor	Meeting your overall event objectives Unacceptable	Meeting your overall event objectives N/A

2. What type of rental equipment was provided?

What type of rental equipment was provided? Chairs

Tables

Tableware (china, flatware, glassware)

Linens

Tents & Canopies

Staging, dance floors

Lighting or heaters

Other equipment

3. Overall, how would you rate the quality of special event equipment and services we provided?

Overall, how would you rate the quality of special event equipment and services we provided? Excellent

Good

Adequate

Poor

Unacceptable

4. Remembering your experience of renting special event equipment at Dolphin Event Services, what was the most pleasant?

Remembering your experience of renting special event equipment at Dolphin Event Services, what was the most pleasant? Customer service staff in store

Event coordinator on project site

Delivery personnel

Pick-up personnel

Operations Department scheduling my order

5. What was the least pleasant? (Please comment)

What was the least pleasant? (Please comment)

6. Please share your overall opinion of our recent performance from start to finish. Consider all aspects in which you may have been in contact. (Order process,showroom appearance, quality of goods received,quality of services received,timeliness of delivery and pick-up, on site project management.)

Please share your overall opinion of our recent performance from start to finish. Consider all aspects in which you may have been in contact. (Order process,showroom appearance, quality of goods received,quality of services received,timeliness of delivery and pick-up, on site project management.) Outstanding?

Better than expected?

Met my expectations?

Could be better?

Needs work?

7. Based on our performance, how likely is it that you will rent from us in the future?

Based on our performance, how likely is it that you will rent from us in the future? Certain

Very likely

Somewhat likely

Unlikely

Very unlikely

8. If you have any suggestions regarding how we could improve the services we provide to you, please enter them in the box below.

If you have any suggestions regarding how we could improve the services we provide to you, please enter them in the box below.

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