Watts Satisfaction Survey 2012-2013 Watts Ice Center Question Title * 1. Thank you for taking the time to complete this survey. We hope you had an enjoyable season at Watts Ice Center and we look forward to seeing you next season. Please complete this survey by April 12th, 2013.When thinking about the facilities, staff and general Watts Ice Center experience, please select one of the following about your experience at Watts this year (select one): Below my expectations Met my expectations Above my expectations Other (please specify) Question Title * 2. Did you purchased a: Yes No Watts Skating Token Watts Skating Token Yes Watts Skating Token No Hockey Punch Card Hockey Punch Card Yes Hockey Punch Card No Question Title * 3. Please rate the value you received for your 2012-2013 Watts Skating Token/Hockey Punch Card purchase (please select one response). Poor value Fair value Excellent value Other (please specify) Question Title * 4. How often did you attend the Watts Ice Center this year (check only one)? More than 3 times a week 1-3 times a week 1-3 times a month 5 or fewer times all season Question Title * 5. Please rate each of the following Watts Ice Center amenities/facilities on a scale of 1-5, 1 being poor and 5 being excellent. If you don't use a particular amenities/facility, please mark N/A for not applicable. 1=Poor 3=Fair 5=Excellent N/A Parking Parking 1=Poor Parking Parking 3=Fair Parking Parking 5=Excellent Parking N/A Cleanliness of facility Cleanliness of facility 1=Poor Cleanliness of facility Cleanliness of facility 3=Fair Cleanliness of facility Cleanliness of facility 5=Excellent Cleanliness of facility N/A Concession Concession 1=Poor Concession Concession 3=Fair Concession Concession 5=Excellent Concession N/A Main rink Main rink 1=Poor Main rink Main rink 3=Fair Main rink Main rink 5=Excellent Main rink N/A Studio rink Studio rink 1=Poor Studio rink Studio rink 3=Fair Studio rink Studio rink 5=Excellent Studio rink N/A Recreation room Recreation room 1=Poor Recreation room Recreation room 3=Fair Recreation room Recreation room 5=Excellent Recreation room N/A Locker rooms Locker rooms 1=Poor Locker rooms Locker rooms 3=Fair Locker rooms Locker rooms 5=Excellent Locker rooms N/A Skate sharpening Skate sharpening 1=Poor Skate sharpening Skate sharpening 3=Fair Skate sharpening Skate sharpening 5=Excellent Skate sharpening N/A Pro Shop Pro Shop 1=Poor Pro Shop Pro Shop 3=Fair Pro Shop Pro Shop 5=Excellent Pro Shop N/A Question Title * 6. When thinking about ice rink staff including skate guards, cashiers and management, please rate each of the following attributes on a scale of 1-5, 1 being poor and 5 being excellent. Select N/A if it did not apply. 1=Poor 3=Fair 5=Excellent N/A Friendliness of staff Friendliness of staff 1=Poor Friendliness of staff Friendliness of staff 3=Fair Friendliness of staff Friendliness of staff 5=Excellent Friendliness of staff N/A Attentiveness of staff Attentiveness of staff 1=Poor Attentiveness of staff Attentiveness of staff 3=Fair Attentiveness of staff Attentiveness of staff 5=Excellent Attentiveness of staff N/A Responsiveness of staff Responsiveness of staff 1=Poor Responsiveness of staff Responsiveness of staff 3=Fair Responsiveness of staff Responsiveness of staff 5=Excellent Responsiveness of staff N/A Safety of skaters Safety of skaters 1=Poor Safety of skaters Safety of skaters 3=Fair Safety of skaters Safety of skaters 5=Excellent Safety of skaters N/A Question Title * 7. Did you have a party/rental at Watts Ice Center this season? (Select One) Yes No Question Title * 8. How would you rate each of the following in regards to your party/rental? Select N/A if it did not apply. 1=Poor 2=Fair 3=Excellent 3=N/A Watts Staff Watts Staff 1=Poor Watts Staff 2=Fair Watts Staff 3=Excellent Watts Staff 3=N/A Facility Facility 1=Poor Facility 2=Fair Facility 3=Excellent Facility 3=N/A Condition of Ice Condition of Ice 1=Poor Condition of Ice 2=Fair Condition of Ice 3=Excellent Condition of Ice 3=N/A Additional Comments Question Title * 9. Please rate your level of satisfaction with the concession stand. Poor Fair Good Excellent Comments/Suggestions Question Title * 10. Please rate the following events at the Watts Ice Center on a scale of 1-5; 1 being poor and 5 being excellent. 1=Poor 3=Fair 5=Excellent N/A Watts Classic Watts Classic 1=Poor Watts Classic Watts Classic 3=Fair Watts Classic Watts Classic 5=Excellent Watts Classic N/A Skating Exhibition Skating Exhibition 1=Poor Skating Exhibition Skating Exhibition 3=Fair Skating Exhibition Skating Exhibition 5=Excellent Skating Exhibition N/A Winter Carnival Winter Carnival 1=Poor Winter Carnival Winter Carnival 3=Fair Winter Carnival Winter Carnival 5=Excellent Winter Carnival N/A Skate-a-Thon Skate-a-Thon 1=Poor Skate-a-Thon Skate-a-Thon 3=Fair Skate-a-Thon Skate-a-Thon 5=Excellent Skate-a-Thon N/A Additional Comments Question Title * 11. Please tell us how you stay informed about the Watts Ice Center news, events, activities and daily Watts ice conditions. Rate on a scale of 1-3 with 3 being most common method being used. Least Common 3=Most Common Watts phone/hotline Watts phone/hotline Least Common Watts phone/hotline Watts phone/hotline 3=Most Common Neighbors Neighbors Least Common Neighbors Neighbors 3=Most Common Brochure Brochure Least Common Brochure Brochure 3=Most Common School friends School friends Least Common School friends School friends 3=Most Common Public Safety/Village of Glencoe Public Safety/Village of Glencoe Least Common Public Safety/Village of Glencoe Public Safety/Village of Glencoe 3=Most Common Website Website Least Common Website Website 3=Most Common Park District main phone Park District main phone Least Common Park District main phone Park District main phone 3=Most Common Talking to Watts staff Talking to Watts staff Least Common Talking to Watts staff Talking to Watts staff 3=Most Common Question Title * 12. Do you have any additional comments/suggestions for the Watts Ice Center? Question Title * 13. Are you a Glencoe resident? Yes No Done