Indian consumer survey
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1. Indian Consumer Survey for Gas
1
. Who is your gas supplier? Kindly enlist all the gas suppliers you are familiar with
Who is your gas supplier? Kindly enlist all the gas suppliers you are familiar with
2
. Rank the below in order of importance as factors in affecting your decision as to who to buy gas from?
Highly important
Important
Moderately important
Indifferent
Price
*
Rank the below in order of importance as factors in affecting your decision as to who to buy gas from? Price Highly important
Price Important
Price Moderately important
Price Indifferent
Availability
Availability Highly important
Availability Important
Availability Moderately important
Availability Indifferent
Brand
Brand Highly important
Brand Important
Brand Moderately important
Brand Indifferent
Quality of service
Quality of service Highly important
Quality of service Important
Quality of service Moderately important
Quality of service Indifferent
Its social responsibility involvement
Its social responsibility involvement Highly important
Its social responsibility involvement Important
Its social responsibility involvement Moderately important
Its social responsibility involvement Indifferent
3
. Assuming price of gas is the same across all suppliers, which factor would you next consider when making your purchase decision?
Assuming price of gas is the same across all suppliers, which factor would you next consider when making your purchase decision?
Quality of service
Brand
Availability
Its social responsibility involvement
4
. Assuming the availability of gas from all suppliers are the same, which factor would you next consider when making your purchase decision?
Assuming the availability of gas from all suppliers are the same, which factor would you next consider when making your purchase decision?
Quality of service
Brand
Price
Its social responsibility involvement
5
. Have you heard of any activities done by gas companies which engage in corporate social responsibility (CSR)? (if yes kindly specify)
Have you heard of any activities done by gas companies which engage in corporate social responsibility (CSR)? (if yes kindly specify)
Yes
No
Yes (please specify)
6
. What is the first thing you think of when you hear the term Corporate social responsibility (CSR)?
What is the first thing you think of when you hear the term Corporate social responsibility (CSR)?
7
. How would you define Corporate social responsibility? Why do you think energy companies engage in Corporate social responsibility activities
How would you define Corporate social responsibility? Why do you think energy companies engage in Corporate social responsibility activities
8
. Which product category would you best associate with CSR being an important factor when making your purchase decision?
Which product category would you best associate with CSR being an important factor when making your purchase decision?
9
. What CSR activity would you like your gas supplier to engage in?
What CSR activity would you like your gas supplier to engage in?
10
. Please indicate your age and state/province you are from in India. Any other comments?
Please indicate your age and state/province you are from in India. Any other comments?
Age
State
Any other comments?
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