Pima Valve, Inc. Customer Satisfaction Survey
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Product

	Excellent	Good	Fair	Poor	Don't Know
Quality of the Product	Product Quality of the Product Excellent	Quality of the Product Good	Quality of the Product Fair	Quality of the Product Poor	Quality of the Product Don't Know
Product Line Variety	Product Line Variety Excellent	Product Line Variety Good	Product Line Variety Fair	Product Line Variety Poor	Product Line Variety Don't Know
Availability of Product for Prompt Shipment	Availability of Product for Prompt Shipment Excellent	Availability of Product for Prompt Shipment Good	Availability of Product for Prompt Shipment Fair	Availability of Product for Prompt Shipment Poor	Availability of Product for Prompt Shipment Don't Know

Other (please specify)

Service

	Excellent	Good	Fair	Poor	Don't Know
Timeliness of Delivery	Service Timeliness of Delivery Excellent	Timeliness of Delivery Good	Timeliness of Delivery Fair	Timeliness of Delivery Poor	Timeliness of Delivery Don't Know
Accuracy, Timeliness, Presentation of Documentation	Accuracy, Timeliness, Presentation of Documentation Excellent	Accuracy, Timeliness, Presentation of Documentation Good	Accuracy, Timeliness, Presentation of Documentation Fair	Accuracy, Timeliness, Presentation of Documentation Poor	Accuracy, Timeliness, Presentation of Documentation Don't Know
Technical Competencies and Support	Technical Competencies and Support Excellent	Technical Competencies and Support Good	Technical Competencies and Support Fair	Technical Competencies and Support Poor	Technical Competencies and Support Don't Know
Warranty Service	Warranty Service Excellent	Warranty Service Good	Warranty Service Fair	Warranty Service Poor	Warranty Service Don't Know

Other (please specify)

Sales

	Excellent	Good	Fair	Poor	Don't Know
Support Before, During, After the Sale	Sales Support Before, During, After the Sale Excellent	Support Before, During, After the Sale Good	Support Before, During, After the Sale Fair	Support Before, During, After the Sale Poor	Support Before, During, After the Sale Don't Know
Ability to Meet Special Needs and Requirements	Ability to Meet Special Needs and Requirements Excellent	Ability to Meet Special Needs and Requirements Good	Ability to Meet Special Needs and Requirements Fair	Ability to Meet Special Needs and Requirements Poor	Ability to Meet Special Needs and Requirements Don't Know
Presentation and Thoroughness of Catalog	Presentation and Thoroughness of Catalog Excellent	Presentation and Thoroughness of Catalog Good	Presentation and Thoroughness of Catalog Fair	Presentation and Thoroughness of Catalog Poor	Presentation and Thoroughness of Catalog Don't Know
Appearance and Usability of Website	Appearance and Usability of Website Excellent	Appearance and Usability of Website Good	Appearance and Usability of Website Fair	Appearance and Usability of Website Poor	Appearance and Usability of Website Don't Know

Other (please specify)

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