Customer Service Survey

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Would longer opening hours help you to make deposits and repayments?

Would longer opening hours help you to make deposits and repayments?   Yes

No

Do you like to have knowledgeable staff to answer your questions?

Do you like to have knowledgeable staff to answer your questions?   1 = Do not ask any questions

2 = No preference

3 = Knowledgeable

4 = Extremely Knowledgeable

Is it helpful to have the credit union and post office in the same unit?

Is it helpful to have the credit union and post office in the same unit?   Yes

No

How would you rate being able to do all your credit union and post office transactions from the same counter?

How would you rate being able to do all your credit union and post office transactions from the same counter?   1 = Extremely Dissatisfied

2 = Dissatisfied

3 = Satisfied

4 = Highly Satisfied

Do you use the credit union for borrowing or saving or both?

Do you use the credit union for borrowing or saving or both?   Borrowing

Saving

Both

Would you be interested in a credit union pre-paid card or paypoint card?

Would you be interested in a credit union pre-paid card or paypoint card?   pre-paid paypoint neither