Client Satisfaction
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1. Default Section
1
. What is your preferred method of contact by our Staffing/Recruiting Service representative or Manager?
What is your preferred method of contact by our Staffing/Recruiting Service representative or Manager?
Phone
Email
Comment
2
. How would you rate the quality of design and format of the information contained in profiles submitted by Dean's Professional Services?
Above Average
Good
Average
Below Average
Not Acceptable
Design and Format
*
How would you rate the quality of design and format of the information contained in profiles submitted by Dean's Professional Services? Design and Format Above Average
Design and Format Good
Design and Format Average
Design and Format Below Average
Design and Format Not Acceptable
Order of Provided Information
Order of Provided Information Above Average
Order of Provided Information Good
Order of Provided Information Average
Order of Provided Information Below Average
Order of Provided Information Not Acceptable
Pertinence of Provided Information
Pertinence of Provided Information Above Average
Pertinence of Provided Information Good
Pertinence of Provided Information Average
Pertinence of Provided Information Below Average
Pertinence of Provided Information Not Acceptable
Detail of Provided Information
Detail of Provided Information Above Average
Detail of Provided Information Good
Detail of Provided Information Average
Detail of Provided Information Below Average
Detail of Provided Information Not Acceptable
Is there additional information we could provide you that would better assist you in considering our travel nurse candidate for hire?
3
. How would you rate Dean's Professional Services ability to provide profiles of qualified supplemental staffing candidates that adequately match the stated qualifications of the available job posting?
How would you rate Dean's Professional Services ability to provide profiles of qualified supplemental staffing candidates that adequately match the stated qualifications of the available job posting?
Above Average
Good
Average
Below Average
Not Acceptable
In what specific ways may we improve in this area?
4
. How would you rate the overall quality of Dean's Professional Services candidates submitted for your consideration?
How would you rate the overall quality of Dean's Professional Services candidates submitted for your consideration?
Above Average
Good
Average
Below Average
Not Acceptable
In what specific ways may we improve in this area?
5
. In most cases, how much time elapses between your creating a new job posting for an available position and receiving acceptable profiles of qualified candidates (from all contracted staffing agencies)?
In most cases, how much time elapses between your creating a new job posting for an available position and receiving acceptable profiles of qualified candidates (from all contracted staffing agencies)?
Instantly
15 minutes of less
Between 15 minutes and 30 minutes
30 minutes to 1 hour
1 hour to 4 hours
4 hours to 1 day
1 day to 3 days
3 days to 7 days
More than 7 days
Other (please specify)
6
. On average, how much time elapses between your receiving acceptable profiles of qualified candidates (from all staffing agencies) and beginning the interview process with qualified candidates?
On average, how much time elapses between your receiving acceptable profiles of qualified candidates (from all staffing agencies) and beginning the interview process with qualified candidates?
1 to 4 hours
4 hours to 1 day
1 day to 3 days
Interview is requested immediately upon receipt of the first qualified candidate (skills and experience level).
Other (please specify)
7
. How would you rate the level of service provided by our Staffing Representative?
Above Average
Good
Average
Below Average
Not Acceptable
Timeliness
*
How would you rate the level of service provided by our Staffing Representative? Timeliness Above Average
Timeliness Good
Timeliness Average
Timeliness Below Average
Timeliness Not Acceptable
Friendliness
Friendliness Above Average
Friendliness Good
Friendliness Average
Friendliness Below Average
Friendliness Not Acceptable
Responsiveness
Responsiveness Above Average
Responsiveness Good
Responsiveness Average
Responsiveness Below Average
Responsiveness Not Acceptable
Knowledge
Knowledge Above Average
Knowledge Good
Knowledge Average
Knowledge Below Average
Knowledge Not Acceptable
Compliance
Compliance Above Average
Compliance Good
Compliance Average
Compliance Below Average
Compliance Not Acceptable
Accessibility
Accessibility Above Average
Accessibility Good
Accessibility Average
Accessibility Below Average
Accessibility Not Acceptable
Overall Effectiveness
Overall Effectiveness Above Average
Overall Effectiveness Good
Overall Effectiveness Average
Overall Effectiveness Below Average
Overall Effectiveness Not Acceptable
In what specific ways may they better serve you?
8
. How would you rate the level of service provided by our Quality Assurance Department?
Above Average
Good
Average
Below Average
Not Acceptable
Timeliness of Document Submission
*
How would you rate the level of service provided by our Quality Assurance Department? Timeliness of Document Submission Above Average
Timeliness of Document Submission Good
Timeliness of Document Submission Average
Timeliness of Document Submission Below Average
Timeliness of Document Submission Not Acceptable
Timeliness of File Updates
Timeliness of File Updates Above Average
Timeliness of File Updates Good
Timeliness of File Updates Average
Timeliness of File Updates Below Average
Timeliness of File Updates Not Acceptable
Friendliness
Friendliness Above Average
Friendliness Good
Friendliness Average
Friendliness Below Average
Friendliness Not Acceptable
Responsiveness
Responsiveness Above Average
Responsiveness Good
Responsiveness Average
Responsiveness Below Average
Responsiveness Not Acceptable
Knowledge of Required
Knowledge of Required Above Average
Knowledge of Required Good
Knowledge of Required Average
Knowledge of Required Below Average
Knowledge of Required Not Acceptable
Documentation
Documentation Above Average
Documentation Good
Documentation Average
Documentation Below Average
Documentation Not Acceptable
Compliance
Compliance Above Average
Compliance Good
Compliance Average
Compliance Below Average
Compliance Not Acceptable
Accessibility
Accessibility Above Average
Accessibility Good
Accessibility Average
Accessibility Below Average
Accessibility Not Acceptable
Overall Effectiveness
Overall Effectiveness Above Average
Overall Effectiveness Good
Overall Effectiveness Average
Overall Effectiveness Below Average
Overall Effectiveness Not Acceptable
In what specific ways may they better serve you?
9
. How would you rate the timeliness and accuracy of our invoice billing process?
Above Average
Good
Average
Below Average
Not Acceptable
Timeliness
*
How would you rate the timeliness and accuracy of our invoice billing process? Timeliness Above Average
Timeliness Good
Timeliness Average
Timeliness Below Average
Timeliness Not Acceptable
Accuracy
Accuracy Above Average
Accuracy Good
Accuracy Average
Accuracy Below Average
Accuracy Not Acceptable
In what specific ways may we improve it?
10
. In what specific ways not already mentioned can we better serve your needs?
In what specific ways not already mentioned can we better serve your needs?
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